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Dawn Lopez
Auburn,ME
Work Preference
Overview
19
19
years of professional experience
Work History
Sales Associate
Great Falls Marketing
Auburn, ME
03.2003 - 11.2021
- Assisted customers with product selections and inquiries.
- Provided product knowledge to educate customers effectively.
- Collaborated with team members to ensure smooth operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained cleanliness of store environment including floors, windows, displays.
- Managed high volume of inbound customer calls efficiently
- Resolved customer issues with empathy and professionalism
Education
Associate of Science - Dental Hygiene
Everest College
Los Angeles, CA09-2006
Skills
- Customer relationship management
- Product knowledge
- Inventory management
- Visual merchandising
- Operations management
- Data analysis
- Product merchandising
- Customer service
- Problem solving
- Team collaboration
- Attention to detail
- Operational efficiency
- Critical thinking
- Process documentation
- Process planning
- Experience in leadership
- Planning and coordination
- Regulatory compliance
- Key performance indicators
- Marketing strategy
- Business ethics
- Logistics coordination
Languages
Spanish
Professional
Timeline
Sales Associate
Great Falls Marketing
03.2003 - 11.2021
Associate of Science - Dental Hygiene
Everest College