Dawn L Seaton
Rockwell,NC
Summary
Professional with strong background in mortgage processing, skilled in evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Adept at streamlining procedures to enhance efficiency and support team collaboration. Known for reliability and flexibility in meeting changing needs, with consistent focus on achieving results. Excellent communication and problem-solving abilities complement technical expertise in mortgage software and regulatory guidelines.
Overview
30
30
years of professional experience
Work History
Mortgage Loan Processor
Plaza Home Mortgage
06.2016 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Contributed to positive workplace environment, assisting colleagues with challenging cases and offering solutions.
Mortgage Processor
Gateway Financial Group
06.2013 - Current
- Process Mortgage loans for a Mortgage Broker
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Set up and completed loan submission packages.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Enhanced customer experience by proactively addressing potential issues during the application process, resulting in increased client satisfaction and referrals.
- Strengthened relationships with real estate agents, attorneys, and other industry professionals through proactive networking efforts.
- Contributed to the team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
- Ensured seamless handover of approved loans to the closing department by providing complete and accurate documentation packages.
- Achieved higher success rate in closing loans by maintaining open communication channels between all parties involved in the transaction process.
Loan Processor
Southern Cross Mortgage
05.2009 - 11.2011
- Processed Mortgage loans for a Mortgage Broker
- Processed conforming, FHA, and Va loans
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Media Advertising Consultant
Zip Local
08.2010 - 08.2011
- Business to Business sales for online and print advertising
- Established new accounts as well as service existing accounts
Wholesale Account Executive
First Indiana Bank
01.2007 - 01.2008
- Given an assigned territory, I was tasked with developing new relationships and servicing existing brokerage offices, submitting mortgage loans to underwriting
- Achieved quarterly sales targets consistently through diligent prospecting and effective account management practices.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
- Increased wholesale account revenue by establishing strong partnerships with key clients and providing exceptional customer service.
Wholesale Account Executive
Resmae Lending Service
01.2006 - 01.2007
- Given an assigned territory, I was tasked with developing new relationships and servicing existing brokerage offices, submitting mortgage loans to underwriting
- Identified potential areas of improvement within the wholesale department processes, proposing actionable solutions that led to increased efficiency and productivity.
- Achieved quarterly sales targets consistently through diligent prospecting and effective account management practices.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
Wholesale Account Executive
First NLC Financial Services
01.2005 - 01.2006
- Given an assigned territory, I was tasked with developing new relationships and servicing existing brokerage offices, submitting mortgage loans to underwriting
- Identified potential areas of improvement within the wholesale department processes, proposing actionable solutions that led to increased efficiency and productivity.
- Achieved quarterly sales targets consistently through diligent prospecting and effective account management practices.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
- Increased wholesale account revenue by establishing strong partnerships with key clients and providing exceptional customer service.
Wholesale Account Executive
Long Beach Mortgage
01.1999 - 01.2004
- Developed a territory that was previously vacant, establishing new relationships for my company
- Funded an average of 2 to 3.5 million monthly
- Identified potential areas of improvement within the wholesale department processes, proposing actionable solutions that led to increased efficiency and productivity.
- Achieved quarterly sales targets consistently through diligent prospecting and effective account management practices.
- Continuously updated knowledge of industry trends, competitor activities, and regulatory changes ensuring the company remained agile and adaptable to changing market conditions.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
Loan Officer/Processor/Office Manager
Residential Mortgage
01.1995 - 01.1999
- Performed duties of loan officer, processor, and office manager for a Mortgage Loan Broker
- Solicited mortgage loans, processed the loan through funding, and conducted all duties of the officer manager
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
Business
Rown-Cabarrus Community College
Salisbury06-2028
Skills
- Customer service-focused
- Reliable
- Friendly
- Detail-oriented
- Goal-oriented
- Knowledge of VA loan process
- Excellent communicator
- Energetic
- Analytical
Accomplishments
- Mortgage Affiliate of the Year 2002
- North Carolina Association of Mortgage
Timeline
Mortgage Loan Processor
Plaza Home Mortgage
06.2016 - Current
Mortgage Processor
Gateway Financial Group
06.2013 - Current
Media Advertising Consultant
Zip Local
08.2010 - 08.2011
Loan Processor
Southern Cross Mortgage
05.2009 - 11.2011
Wholesale Account Executive
First Indiana Bank
01.2007 - 01.2008
Wholesale Account Executive
Resmae Lending Service
01.2006 - 01.2007
Wholesale Account Executive
First NLC Financial Services
01.2005 - 01.2006
Wholesale Account Executive
Long Beach Mortgage
01.1999 - 01.2004
Loan Officer/Processor/Office Manager
Residential Mortgage
01.1995 - 01.1999
Business
Rown-Cabarrus Community College
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