DAWN MACK
Attleboro,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Resolution Specialist
Hilco Vision
Mansfield, MA
10.2022 - 04.2024
- Received customer inquiries and complaints via telephone, email, and online chat.
- Researched customer service issues to identify root causes and determine appropriate resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided timely responses to customers while ensuring accuracy of information.
- Collaborated with other departments to ensure resolution of complex customer service issues.
Education
High School Diploma - machine shop
Attleboro High School
Attleboro, MA05-1995
Skills
Research experience, process improvement, Team building, Problem resolution, and took classes in excel
Affiliations
Done other jobs heavy tow truck driver & truck repair from age 18 till 25 after that did dispatch for the towing industry, Had my own repair business from age 25 till 29. Then was offered to learn sales. Had CDL from age 18-45 gave it up because was not being used costing to much money.
Timeline
Customer Service Resolution Specialist
Hilco Vision
10.2022 - 04.2024
High School Diploma - machine shop
Attleboro High School