Hi, I’m
Dawn Magliulo
West Haven,CT
Summary
Experienced manager with a history of meeting company needs with consistent and organized practices. Always working to train the team in giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
years of professional experience
4
Certification
Work History
Bruegger's Bagels, Jamba Juice, PokemotoOrange, CT
District/General Manager of Food Service
09.2019 - Current
Job overview
- Left position for a time to work with Cinnabon and was asked to return.
- Developed and implemented strategies to increase sales in the district.
- Analyzed financial data to identify opportunities for improvement.
- Resolved customer complaints efficiently and effectively.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, hired, trained, coached, motivated, evaluated and disciplined personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared accounts payable by writing checks due and getting signatures for on time payments.
- Reconciled deposits and petty cash with receipts and keeping records in quickbooks.
- Sent financial sale records to brand representative for franchise fee accounting.
- Proved successful working within tight deadlines and a fast-paced environment.
ShopRite SupermarketsEast Haven, CT
Seafood Department Manager
02.2023 - 10.2023
Job overview
- Monitored inventory levels, placed orders, and managed stock rotation.
- Ensured compliance with food safety regulations and standards in accordance with company policies.
- Trained new employees on proper handling, stocking, merchandising, pricing, sanitation, and product knowledge techniques.
- Reviewed invoices from vendors prior to payment processing for accuracy and completeness.
- Maintained cleanliness of the seafood department by ensuring shelves are stocked properly and free from debris or spills.
Auntie Anne's and Cinnabon/ CarvelMilford, CT
District Manager/Store Manager
02.2022 - 01.2023
Job overview
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Prepared locations for audits by ensuring brand standards were being met at each store.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Established customer service standards and monitored staff compliance.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
North Branford High School
High school diploma
06.1991
Skills
- Human Resources Management
- Sales Leadership
- Administrative Management
- Business Forecasting
- Quality Assurance
- Sales Tracking
- Problem-solving abilities
- Finance and Accounting Oversight
- Hiring and Onboarding
- Records Organization and Management
- Team building
- Decision-Making
- Sound Judgment
- Customer Relations
Certification
- ServSafe
- TIPS
- Servsafe proctor
- CNA
- Food Handler Certification
Affiliations
- Work with local food pantry donating food and time.
- Enjoy summer months at my beach house cooking and entertaining.
References
References available upon request.
Timeline
Seafood Department Manager
ShopRite Supermarkets
02.2023 - 10.2023
District Manager/Store Manager
Auntie Anne's and Cinnabon/ Carvel
02.2022 - 01.2023
District/General Manager of Food Service
Bruegger's Bagels, Jamba Juice, Pokemoto
09.2019 - Current
North Branford High School
High school diploma