DAWN M. CAPRARO
Port St. Lucie,FL
Summary
Experienced professional with 20+ years in client support, operations, recruiting, and employee relations, including 8 years of remote experience assisting families with aging care needs. Skilled in intake screening, coordination, issue resolution, and team support in fast-paced environments. Seeking a remote customer service or HR role where empathy, organization, and communication strengths can add value.
Overview
32
32
years of professional experience
Work History
Senior Resource Coordinator
Working Solutions Inc. – A Place for Mom
01.2017 - Current
- Facilitated communication between care teams and families during transitions, ensuring continuity of service delivery.
- Cultivated relationships with clients through consistent communication, fostering trust and collaboration.
- Achieved performance goals by maintaining focus and dedication to tasks.
Customer Service Supervisor / Resolution Specialist
Higher One Inc.
01.2014 - 01.2017
- Resolved customer escalations, addressing complex issues to enhance customer satisfaction.Ensured high satisfaction and service quality standards.
- Oversaw team performance to ensure consistent service quality was met.
Store Manager | Human Resources Leadership
Multiple Retail Organizations
01.1995 - 01.2009
- Led full-cycle recruiting, hiring, onboarding, and training of employees
- Managed employee relations and performance reviews, addressing disciplinary actions.
- Coached and developed team members, contributing to improved performance and retention
- Oversaw scheduling, payroll coordination, and compliance with company policies
- Directed store operations, enhancing sales, team performance, and customer experience
Education
Human Resource Management
Indian River State College
Skills
- Employee Relations
- Recruiting & Hiring
- Training & Development
- Team Leadership
- Conflict Resolution
- HR Compliance
- Performance Management
- Operations
Timeline
Senior Resource Coordinator
Working Solutions Inc. – A Place for Mom
01.2017 - Current
Customer Service Supervisor / Resolution Specialist
Higher One Inc.
01.2014 - 01.2017
Store Manager | Human Resources Leadership
Multiple Retail Organizations
01.1995 - 01.2009
Human Resource Management
Indian River State College