Summary
Overview
Work History
Skills
Timeline
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Dawn McOsker

Petaluma,CA

Summary

Experienced server bringing a strong work ethic, interpersonal skills and customer service expertise. Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude during peak hours. Committed team player that goes above and beyond to create an unforgettable guest experience, resulting in high percentage of return clientele.

Overview

25
25
years of professional experience

Work History

Restaurant Server

Saulsalito Yacht Club
10.2018 - Current
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Banquet Server

Anaheim Marriott
02.2017 - 03.2020
  • Set dining tables according to type of event and service standards.
  • Upheld standards of cleanliness, food handling and safety.
  • Assisted co-workers whenever possible.

Restaurant Server

Buckeye Roadhouse
05.2015 - 06.2017
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Effectively listened to, understood and clarified guest concerns and issues.

Restaurant Server

Chima Brazilian Steakhouse
02.2011 - 10.2014
  • Consistently provided professional, friendly and engaging service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.

Restaurant Server

Mastro's Steakhouse
08.2002 - 07.2010
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.


Patio Bartender and Food Server

Hama Sushi
02.2003 - 10.2006

Restaurant Server

The Palm Restaurant
04.2000 - 03.2002

Skills

  • Creative upselling techniques
  • ServSafe certification
  • Cocktail/ beer/ wine knowledge
  • Barista
  • Quick problem solver
  • Thrives in fast paced environment
  • Meticulous attention to detail

Timeline

Restaurant Server

Saulsalito Yacht Club
10.2018 - Current

Banquet Server

Anaheim Marriott
02.2017 - 03.2020

Restaurant Server

Buckeye Roadhouse
05.2015 - 06.2017

Restaurant Server

Chima Brazilian Steakhouse
02.2011 - 10.2014

Patio Bartender and Food Server

Hama Sushi
02.2003 - 10.2006

Restaurant Server

Mastro's Steakhouse
08.2002 - 07.2010

Restaurant Server

The Palm Restaurant
04.2000 - 03.2002

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Dawn McOsker