Dawn M. Friedman

• Maintain a clean and organized workspace for optimal productivity and safety.
• Increase repeat business by providing exceptional customer service and building rapport with patrons.
• Streamline order processing through accurate cash handling and efficient use of the point-of-sale system.
• Train new team members with positive reinforcement and respectful, encouraging coaching.
• Assist in inventory management to maintain adequate stock levels and reduce waste.

Accomplishments:

• Served individually made coffee drinks to an average of 40 customers daily.
• Memorized ingredients and recipes for over 50 specialty drinks.

• Manage portfolio of (23) corporate accounts with over $15 MM each in Global Hotel Spend
• Responsible for all hotel revenue streams within each account in addition to leading the global sales efforts for (8) key accounts in the Northeast
• Develop and implement quarterly sales strategies with focus to increase revenue market share in the Northeast and grow total account revenue with Marriott Hotels
• Key Accounts Include: AmerisourceBergen Corporation, Lincoln Financial, PNC Financial Services, Saint-Gobain Corporation, Wolters Kluwer and Westinghouse Corporation

Accomplishments:

• Achieved174% to revenue goal for 2019 Year (Ranked 4th among 500 US Sales Associates)
• Managed $42+ MM in annual hotel revenue

• Oversaw13 Global Marriott Accounts for (4) key Philadelphia Marriott Hotels
• Conducted sales calls; attended client trade shows at buying offices and travel agencies
• Generated $500,000 annually in new business revenue
• Prepared quarterly sales reports; communicated account performance to stakeholders/owners

Accomplishments:

• Achieved103% of annual goal (2007) and118% of annual goal (2008)
• Managed more than $7MM in annual revenue/50,000 total room nights

• Negotiated preferred rates for national, local and consortia accounts
• Managed room inventory, blackout dates and rate levels for hotel’s top accounts

Accomplishments:

• Exceeded all annual sales goals:116%(2004);128% (2005);111%(2006)
• Accounted for over $7MM in annual revenue