DAWN M. GILMORE
Sunrise,FL
Summary
Life safety, security, and hospitality professional with over 16 years of experience in high-pressure environments. Expertise in managing emergency communications, delivering exceptional guest experiences, and leading high-performing teams. Recognized for strong decision-making skills, calm crisis response, and customer-focused solutions that enhance operational efficiency and guest satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk Supervisor
HARBOUR VILLAGE BEACH RESORT
Kralendijk, Bonaire
11.2024 - 05.2026
- Supervised daily front desk operations, ensuring seamless check-in/check-out and exceptional guest experiences.
- Trained and mentored front desk staff to uphold consistent service standards.
- Prepared and managed staff schedules, guaranteeing proper shift coverage for operational efficiency.
- Handled escalated guest concerns, resolving complex issues promptly and professionally.
- Coordinated guest services, including transportation, pre-arrivals, VIP amenities, and special requests.
- Monitored reservations, room assignments, and billing accuracy using IQWare PMS.
- Collaborated with housekeeping, maintenance, F&B, and other departments to ensure smooth operations.
- Conducted routine room inspections to meet quality and brand standards.
Communications Control Officer
BROWN UNIVERSITY - Department of Public Safety
Providence, USA
01.2008 - 01.2023
- Served as first point of contact for emergency and non-emergency calls across the university community
- Coordinated real-time response for police, fire, and medical incidents
- Operated radio, telephone, alarm, and surveillance systems to monitor safety conditions
- Managed CAD systems, NCIC/BCI checks, and maintained accurate incident documentation
- Delivered calm, clear communication in high-stress, time-sensitive situations
- Trained and mentored new communications and public safety personnel
Dispatcher & Transport Specialist
NEW ENGLAND AMBULANCE SERVICE
Providence, USA
01.2006 - 01.2008
- Coordinated medical transportation services and scheduled patient appointments
- Responded to emergency calls and dispatched appropriate resources
- Safely transported patients to medical and rehabilitative facilities
- Trained new staff on call-taking procedures and transport protocols
Juvenile Detention Officer
FLORIDA DEPARTMENT OF JUVENILE JUSTICE
Arcadia, USA
01.2004 - 01.2006
- Maintained safety and security within a juvenile detention facility
- Monitored behavior and documented incidents to support case management
- Intervened in high-risk situations to ensure safety and compliance
Education
Hotel Management -
Georgia Southern University
Statesboro, GA01.2025
Criminal Justice Coursework -
Community College of Rhode Island
Lincoln, RISkills
- Front desk and hotel operations management
- Guest services and concierge support
- Team leadership
- Training and mentorship
- Public safety communications
- Emergency response
- Property management systems
- CAD proficiency
- NCIC knowledge
- Conflict resolution
- Crisis management
- Revenue optimization
- Upselling strategies
- Cross-department coordination
- Multitasking in high-pressure environments
Locations
- Sunrise, FL
Timeline
Front Desk Supervisor
HARBOUR VILLAGE BEACH RESORT
11.2024 - 05.2026
Communications Control Officer
BROWN UNIVERSITY - Department of Public Safety
01.2008 - 01.2023
Dispatcher & Transport Specialist
NEW ENGLAND AMBULANCE SERVICE
01.2006 - 01.2008
Juvenile Detention Officer
FLORIDA DEPARTMENT OF JUVENILE JUSTICE
01.2004 - 01.2006
Hotel Management -
Georgia Southern University
Criminal Justice Coursework -
Community College of Rhode Island