Dawn Michell Burgan
Houston,Texas
Summary
Dynamic leader with 29 years of experience in customer service and operations, specializing in loss prevention and team training. Skilled at streamlining processes and improving customer satisfaction through effective management and data analysis.
Overview
19
19
years of professional experience
Work History
Storage Buy Auditor, Merchandiser, and Command Desk Associate
Floor and Décor
04.2024 - Current
- Checked in customers for storage buy order pickups, ensuring smooth transaction process.
- Audited outgoing customer orders for accuracy, resolving inquiries via phone to enhance customer satisfaction.
- Counted and verified item numbers on customer orders in storage, maintaining inventory accuracy.
- Merchandiser did price changes for store.
- Created signage for tile department.
- Made sure all product in store was located correctly.
Owner
The Muses of Texas Book Events
08.2023 - Current
- Coordinated book signing events in Texas, promoting local authors and enhancing community engagement.
Financial Aid Admin
Champions Beauty College
10.2023 - 02.2024
- Monitored incoming student paperwork, ensuring compliance with financial aid criteria.
- Allocated funds to student accounts upon verification of hours and GPA thresholds.
- Generated reports for Pell Grants, tracking funding availability to support financial aid processes. and Sub and Uncut loans reports.
- Managed student tuition accounts.
Revenue Auditor II
The Mill Casino
12.2022 - 07.2023
- Ensured accurate date alignment with reported information.
- Verified documents, completed audits, and organized finalized paperwork for efficient filing.
- Accurately recorded and organized information in spreadsheets to support data integrity.
Risk and Compliance Co-Worker
IKEA
10.2019 - 10.2022
- Physical Security, Opening and Closing the Store, Overall Safety for the store, Conducted detailed investigations to ensure compliance with safety regulations, Audited multiple store departments to verify adherence to safety standards.
Loss Prevention, Operations and Safety Manager/Loss Prevention and Safety Specialist
Lowe's Home Improvement
10.2008 - 05.2018
- Managed site safety and equipment safety, conducting training on safety programs.
- Managed and trained staff on company safety programs to enhance compliance and awareness.
- Facilitated monthly safety meetings with store safety team to address concerns and improve practices.
- Knowledge of OSHA Retail requirements, hazardous materials storage and disposal, City Fire Codes, and Power Equipment operation in a Warehouse environment.
- Oversaw daily store operations, ensuring adherence to safety standards and operational efficiency.
- Inventory Control Programs, cycle counts, safety control programs, CCTV experience, Internal and External investigations, Product investigations, Safety incident investigations and root cause analyses, train team on ways to prevent accident in the future, conducted multiple new hire orientations monthly, conducted multiple trainings each week, mentored several none LP stores, mentored several new LP.
Site Director
Champions Before and After School Program
09.2006 - 08.2008
- Developed and implemented weekly curriculum to meet educational goals and enhance student learning.
- Oversaw daily activities for 30 students and one staff member, ensuring a productive learning environment.
- Handled bookkeeping, budgets, and communication with parents and host school to maintain transparency and engagement.
Education
Music Education -
Texas A&M University Kingsville
Art Education -
Texas A&M University Corpus Christi
Early childhood Development -
Kaplan University On-line
Graphic Design -
Pen-Foster
Skills
- Word
- PowerPoint
- Photoshop
- Excel
- Misc photo editing software
- Social networks
- P&L Statements
- Internal, External, Product Investigations
- Operations of Store
- CCTV
References
- Eddie Stafford, Loss Prevention Manager, Lowe's Home Improvement, 832-803-2127
- Armando Bustamamte, Commercial Sales Specialist, Lowe's Home Improvement, 713-292-8012
- Alkentric Garrett, Systems Supervisor, 832-422-8054
Awards
- R15 Investigator of the Year, 2014
- Market 857 LP Top Gun, Q4
Extended Education
- Excel Formulas and Functions Quick Tips by Jess Stratton
- Conflict Resolutions Foundations by Lisa Gates
- Conflict Resolutions for Beginners by Lynne Hurdle
- Humble Leadership: The Power of Relationships, Openness, and Trust by getAbstract
- Transitioning from a Manager to a Leader by Sara Canaday
- The Secret: What Great Leaders Know and Do by getAbstract
- Developing Credibility as a Leader by Dorie Clark
- How to be Both Assertive and Likable by American Negotiations Institute
- Six Sigma Foundations by Richard Chua
Timeline
Storage Buy Auditor, Merchandiser, and Command Desk Associate
Floor and Décor
04.2024 - Current
Financial Aid Admin
Champions Beauty College
10.2023 - 02.2024
Owner
The Muses of Texas Book Events
08.2023 - Current
Revenue Auditor II
The Mill Casino
12.2022 - 07.2023
Risk and Compliance Co-Worker
IKEA
10.2019 - 10.2022
Loss Prevention, Operations and Safety Manager/Loss Prevention and Safety Specialist
Lowe's Home Improvement
10.2008 - 05.2018
Site Director
Champions Before and After School Program
09.2006 - 08.2008
Music Education -
Texas A&M University Kingsville
Art Education -
Texas A&M University Corpus Christi
Early childhood Development -
Kaplan University On-line
Graphic Design -
Pen-Foster