Dedicated 911 Dispatcher offering 34+ years of experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in law enforcement, fire and medical protocols.
Overview
35
35
years of professional experience
Work History
911 Emergency Dispatcher
Jecc
08.1989 - 02.2024
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Lead Dispatcher duties performed weekly.
Dispatcher I/Lead Dipatcher
JECC
01.2011 - 02.2014
Responsible for covering hours when an employee calls in sick.
Approved vacation requests on a short term basis.
Made schedule for employee responsibilities for next day.
Answered any questions from agencies during shift. Made any supervisory decision if needed.
Education
Communications
University of Iowa
Iowa City, IA
Skills
Information intake
Police, fire and medical procedures
Proficiency at Computer-aided dispatching
Decision Making
Active Listening
Attention to Detail
Conflict Resolution and Problem Solving
Organization and Time Management
Excellent Communication
Critical Thinking
Timeline
Dispatcher I/Lead Dipatcher
JECC
01.2011 - 02.2014
911 Emergency Dispatcher
Jecc
08.1989 - 02.2024
Communications
University of Iowa
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