Dawn Miller
Iowa City,United States
Summary
Dedicated 911 Dispatcher offering 34+ years of experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in law enforcement, fire and medical protocols.
Overview
35
35
years of professional experience
Work History
911 Emergency Dispatcher
Jecc
08.1989 - 02.2024
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Lead Dispatcher duties performed weekly.
Dispatcher I/Lead Dipatcher
JECC
01.2011 - 02.2014
- Responsible for covering hours when an employee calls in sick.
- Approved vacation requests on a short term basis.
- Made schedule for employee responsibilities for next day.
- Answered any questions from agencies during shift. Made any supervisory decision if needed.
Education
Communications
University of Iowa
Iowa City, IASkills
- Information intake
- Police, fire and medical procedures
- Proficiency at Computer-aided dispatching
- Decision Making
- Active Listening
- Attention to Detail
- Conflict Resolution and Problem Solving
- Organization and Time Management
- Excellent Communication
- Critical Thinking
Timeline
Dispatcher I/Lead Dipatcher
JECC
01.2011 - 02.2014
911 Emergency Dispatcher
Jecc
08.1989 - 02.2024
Communications
University of Iowa
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