Job Search Status
Open to workDesired start date: Immediately
Open To Work
Dawn M. Kloman
Administration Assisstant
Watertown,WI
Work Preference
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
34
34
years of professional experience
Work History
Customer Service Specialist
Wex Inc
12.2022 - 12.2023
- Answer phones and assist with all questions from the participant. Look into anything that the participant feels is not right with their account. Research all information they give to try and find the answer to the questions they have. Fill out cases if unable to come up with an answer right then.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Advisor II-Sales
Concentrix
12.2021 - 12.2022
- Advisor II-Sales with Optum RX, United Health Group. Automatic, scripted call system to convert members from retail pharmacies to Mail Order of 3 month supply on their medications.
- Advisor II-Technical Support with Coinbase. Answered call and helped customer with any problems they were having or routed call to correct department. Campaign ended and was transferred to Sales for Optum RX.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Material Planner
Glory Global Services
08.2021 - 11.2021
- Answered and sent emails to technicians and entered their requests for parts needed for their jobs.
- Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Reviewed system-generated error reports and manually input order corrections.
Clerk
Nestle Purina Petcare
06.2017 - 02.2021
- Checked drivers in and out. Processed orders and accepted deliveries while maintaining accurate records of products in the warehouse.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Back-up Packet Office Clerical
Target Distribution Center
01.1998 - 01.2017
- Operated in fast-paced warehousing environment, multitasking and managing stress to safely handle and move merchandise with power equipment. Maintained carton count accuracy.
- Loaded boxes into trailers by hand from conveyor system and scanned non-conveyable products to each store, stacking them on pallets for efficient loading.
- Hand unloaded trailers, verifying counts and placing boxes on pallets or carts for storage in designated areas of the warehouse.
- Ran daily operations reports, coordinated trailer moves with inbound group leaders and yard, and supported live drivers during arrivals and departures. Performed data entry and freight balancing for work orders while handling scanning, copying, and mailing of bills.
Office Manager
Hidde Chiropractic
01.1995 - 01.1998
- Performed clerical duties, such as word processing, data entry, answering phone, schedule patients, filing insurance claims, Accounts Receivable, Accounts Payable and payroll. Welcoming patients and handled confidential information with professionalism.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Assistant Manager
Speedway Gas Station
01.1993 - 01.1995
- Assist in hiring employees, employee scheduling, Responsible for bank deposits of thousands of dollars, credit card transactions and customer service. Ordered and received inventory orders distributed them to the proper area.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Secretary
Loeb Industries
01.1990 - 01.1993
- Answered phones and managed accounts receivable and accounts payable.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
BBA - Human Resource, General Management
Marian University
Fond Du Lac, WISkills
Service-oriented mindset
Clear communication skills
Resolution of complaints and conflicts
Data entry expertise with confidentiality
Microsoft Word and Excel proficiency
Meticulous multitasking abilities
Interpersonal effectiveness
Telephone etiquette and professionalism
Timeline
Customer Service Specialist
Wex Inc
12.2022 - 12.2023
Advisor II-Sales
Concentrix
12.2021 - 12.2022
Material Planner
Glory Global Services
08.2021 - 11.2021
Clerk
Nestle Purina Petcare
06.2017 - 02.2021
Back-up Packet Office Clerical
Target Distribution Center
01.1998 - 01.2017
Office Manager
Hidde Chiropractic
01.1995 - 01.1998
Assistant Manager
Speedway Gas Station
01.1993 - 01.1995
Secretary
Loeb Industries
01.1990 - 01.1993
BBA - Human Resource, General Management
Marian University