Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dawn Nesbitt

Louisa,VA

Summary

Dynamic esthetician with a proven track record at Relax Cville Medical Spa, excelling in client education and personalized skincare solutions. Skilled in scheduling and social media marketing, I fostered strong client relationships, reducing cancellations through effective communication. Committed to delivering exceptional service and maintaining a pristine environment for optimal client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Esthetician

Relax Cville Medical Spa
10.2022 - 10.2023
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.

Small Business Owner

Hair By Dawn
12.2019 - 12.2021
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Receptionist, Cosmetologist

Salon Thirty Seven
11.2017 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Receptionist

The Jenn Salon and Day Spa
03.2016 - 01.2017
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Education

Certificate - Cosmetology

Georgia Institute of Cosmetology
Evans Ga
06-2012

GED -

Lakeside High School
Augusta Ga
10-2009

Skills

  • Customer service
  • Multitasking and organization
  • Social media marketing
  • Scheduling
  • Excellent team player
  • Professional demeanor
  • Client needs assessment
  • Client intakes
  • Guest services expertise
  • Supply management
  • Vagaro, Mindbody, Square use

Certification

  • Licensed Cosmetologist - 2012- present
  • Certification laser genesis operator


Timeline

Esthetician

Relax Cville Medical Spa
10.2022 - 10.2023

Small Business Owner

Hair By Dawn
12.2019 - 12.2021

Receptionist, Cosmetologist

Salon Thirty Seven
11.2017 - 12.2019

Receptionist

The Jenn Salon and Day Spa
03.2016 - 01.2017

Certificate - Cosmetology

Georgia Institute of Cosmetology

GED -

Lakeside High School

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Dawn Nesbitt