Dawn Newton
Dallas,TX
Summary
Dedicated customer service and retail professional with over 10 years of experience in delivering exceptional service, managing operations, and fostering team success. Expertise in effective communication, multitasking, and problem-solving, complemented by a proven ability to thrive in high-pressure environments while addressing complex customer needs. Committed to enhancing customer satisfaction and driving operational efficiency through a proactive approach and strong interpersonal skills. Passionate about creating positive experiences that contribute to individual and organizational growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Westlink Academy
08.2025 - 01.2026
- Reach out to prospects from job fairs and online enrollment to guide them through the enrollment process.
- Coordinate orientation schedules and ensure all required documentation is completed.
- Provide exceptional customer service and support to prospective students, addressing inquiries and resolving issues promptly.
- Gather attendance information from students already enrolled in the program.
Detox Technician
Homeward Bound Inc
01.2024 - 08.2025
- Managed medication inventory and maintained accurate records.
- Facilitated group therapy sessions and supported patient care during detoxification.
- Monitored an average of 22 patient vitals and documented daily progress.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
Shift Manager
Checkers & Rally's Drive-In Restaurants
11.2022 - 10.2023
- Oversaw daily operations, delegated tasks, and resolved issues to maintain efficiency.
- Managed inventory, balanced cash registers, and ensured excellent customer service.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
Customer Service Specialist
Teleperformance USA
01.2020 - 10.2022
- Handled inbound calls, chats, and emails to assist customers with account maintenance and payments.
- Documented interactions in CRM and trained new hires on best practices.
Production Worker
Neighbors Cookies
09.2020 - 07.2021
- Operated equipment in a factory and prepared items for distribution.
- Assembled and checked products, ensuring all machinery ran smoothly.
Cashier
Super One
04.2018 - 11.2020
- Processed cash register transactions and assisted customers with locating items.
- Balanced cash drawers and completed opening and closing duties.
Lead Sales Associate
Dollar General
08.2015 - 07.2017
- Trained sales team members and implemented store policies.
- Handled special customer requests and managed merchandising displays.
Cashier/Customer Service Desk Associate
Walmart
01.2015 - 12.2016
- Processed transactions, assisted customers, and maintained merchandise displays.
- Issued refunds and exchanges in compliance with company policies.
Education
High School Diploma -
Wossman High School
Monroe, LA05.2010
Skills
- Customer Service & Support
- Sales & Marketing
- Cash Handling & Payment Processing
- Data Entry & Multitasking
- Team Leadership & Training
- Communication & Interpersonal Skills
- Problem Resolution
- Computer Proficiency
- Scheduling
- Credit card payment processing
- Appointment scheduling
- Microsoft Office Suite
- Shipping and receiving
- Staff education and training
- Problem resolution
Timeline
Customer Service Representative
Westlink Academy
08.2025 - 01.2026
Detox Technician
Homeward Bound Inc
01.2024 - 08.2025
Shift Manager
Checkers & Rally's Drive-In Restaurants
11.2022 - 10.2023
Production Worker
Neighbors Cookies
09.2020 - 07.2021
Customer Service Specialist
Teleperformance USA
01.2020 - 10.2022
Cashier
Super One
04.2018 - 11.2020
Lead Sales Associate
Dollar General
08.2015 - 07.2017
Cashier/Customer Service Desk Associate
Walmart
01.2015 - 12.2016
High School Diploma -
Wossman High School