Dawn OConnell
San Marcos,CA
Summary
Highly proactive manager with 17 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Steady career history of operations improvement, team building and revenue increases.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Romano's Macaroni Grill
10.2018 - 02.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Restaurant General Manager
Hometown Buffett
01.2014 - 02.2016
- Collaborated with cross-functional teams to develop innovative solutions.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant District Manager
Organic To Go
03.2012 - 01.2014
- Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
- Led and directed team members on effective methods, operations, and procedures.
- Maximized quality assurance by completing frequent line checks.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
No Degree - Social Psychology
Mt San Jacinto College
San Jacinto, CASkills
- Business Management
- Customer Engagement
- Purchasing
- Talent Development
- Online Ordering Management
- Attention to Detail
- Employee Retention
- Cost Control
- Order Management
- POS System Knowledge
- Multiple Cafe Managerment
- Organizational Skills
Timeline
Restaurant General Manager
Romano's Macaroni Grill
10.2018 - 02.2020
Restaurant General Manager
Hometown Buffett
01.2014 - 02.2016
Restaurant District Manager
Organic To Go
03.2012 - 01.2014
No Degree - Social Psychology
Mt San Jacinto College