Dawn OConnell
Summerfield,FL
Summary
Dynamic professional with expertise in operational efficiency, team building, and food safety compliance. Proven track record in enhancing customer experiences and optimizing staff performance.
Overview
13
13
years of professional experience
Work History
Hostess
Red Sauce Ristorante
Lake Sumter Villages FL
11.2024 - 04.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and wait staff for seamless service execution.
- Provided menu information, enhancing guest dining experience and satisfaction.
General Manager
Romano's Macaroni Grill
Murfreesboro, TN
06.2018 - 01.2021
- Oversaw daily operations, ensuring high standards of service and food quality.
- Trained and mentored staff, fostering a positive work environment and enhancing team performance.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored inventory levels, optimizing supply chain processes to minimize waste and enhance profitability.
- Collaborated with marketing teams to drive promotions, increasing customer engagement and sales growth.
Multi Unit Manager
Organic to GO
San Diego, CA
05.2012 - 06.2016
- Oversaw daily operations across multiple units, ensuring compliance with company standards and policies.
- Managed staff recruitment, training, and development to enhance team performance and customer service.
- Implemented inventory control procedures to minimize waste and optimize product availability.
- Conducted regular performance evaluations to identify areas for improvement and recognize high achievers.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
Education
Social Psychology
Mt San Jacinto Community College
Menifee CA12-2005
High School Diploma -
Clairemont High
San Diego CA06-1981
Skills
- Operational efficiency
- Recruitment and hiring
- Food safety compliance
- Order accuracy
- Employee scheduling
- POS system operation
- Health code compliance
- Wine pairing
- Brand representation
- Training and mentoring
- Team building
- Health and safety regulations
Timeline
Hostess
Red Sauce Ristorante
11.2024 - 04.2025
General Manager
Romano's Macaroni Grill
06.2018 - 01.2021
Multi Unit Manager
Organic to GO
05.2012 - 06.2016
Social Psychology
Mt San Jacinto Community College
High School Diploma -
Clairemont High