Kayla Keane
Lawrence,KS
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables and giving directions. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess
Johnny's West Tavern
10.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Lead Barista
Scooter's Coffee
08.2021 - 10.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Grocery Bagger
Dillons Grocery Store
03.2020 - 08.2021
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
High School Diploma -
Lawrence Free State High School
Lawrence, KS05.2023
Skills
- Operational Efficiency
- Food Services
- Table Bussing
- Guest Inquiries
- Dining Area Maintenance
- Operational Procedures
Timeline
Hostess
Johnny's West Tavern
10.2023 - Current
Lead Barista
Scooter's Coffee
08.2021 - 10.2023
Grocery Bagger
Dillons Grocery Store
03.2020 - 08.2021
High School Diploma -
Lawrence Free State High School
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