DAWN ORR
Moss Point,MS
Summary
Experienced insurance professional 20-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
13
13
years of professional experience
Work History
Sr. Claims Adjuster
Olympus Insurance
- Current
- Managed a team of 7 Independent Adjusters (IA's) each handling an average of 100 Catastrophe (CAT) wind loss claims from Hurricane Ian each, emphasizing timely, consistent file handling in accordance with company and state guidelines, while individually coaching to improve performance
- Innovated self-directed reporting to track and present team progress to senior leadership, ensuring transparent communication and data-driven insights into claim handling efficiencies of direct reports
Cat Desk Adjuster
Mid-America-Olympus
08.2021 - 04.2022
Senior Claims Examiner
Seibels
Columbia, SC, United States
11.2019 - 08.2021
Senior Claims Examiner
Mid America Catastrophe Services
Mobile, AL
09.2017 - 11.2019
Inside Property Adjuster
Pilot Catastrophe Services
Mobile, AL
07.2011 - 09.2017
SENIOR PROPERTY CLAIMS ADJUSTER
- Verified information listed on forms against other sources and by inquiring directly with claimants
- Framed investigations based on coverage limitations outlined in claims forms and policy documentation
- Investigated questionable claims, interviewing agents and claimants to resolve issues
- Examined claims forms and other records to determine insurance coverage
- Analyzed information gathered during investigation and reported findings and recommendations
- Contributed ideas for improving work processes
- Completed accurate work tasks by carefully reviewing every order
- Completed all tasks promptly and with minimal oversight
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Education
Associates in Criminal Justice -
MGCCC
05.2003
Skills
- Customer Service
- Team Leader/Training
- Records review
- Time management
- Settlement negotiation
- Coordination
- Coverage determination
- Damage assessment
- Multitasking
- Conflict resolution techniques
- Analytical Problem Solving
- Strong interpersonal skills
- Staff Development
- Claims Processing
- Insurance fraud expertise
- Risk Assessment
- Policy investigations
Timeline
Cat Desk Adjuster
Mid-America-Olympus
08.2021 - 04.2022
Senior Claims Examiner
Seibels
11.2019 - 08.2021
Senior Claims Examiner
Mid America Catastrophe Services
09.2017 - 11.2019
Inside Property Adjuster
Pilot Catastrophe Services
07.2011 - 09.2017
Sr. Claims Adjuster
Olympus Insurance
- Current
SENIOR PROPERTY CLAIMS ADJUSTER
Associates in Criminal Justice -
MGCCC
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