DAWN PARLAPIANO
Fountain,CO
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Team Leader Human Resources
Target
Colorado Springs, CO
10.2022 - 10.2025
- Collaborated with cross-functional teams to streamline processes and optimize store operations.
- Ensured compliance with company policies and procedures, maintaining high operational standards.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Anticipate and identify the evolving team and business needs by supporting total store health and performance.
- Champion diversity equity and inclusion by fostering an environment of belonging and equitable experiences.
- Support organizational change through strategic HR initiatives that align with business goals.
- Develop leaders and team members through consistent coaching, feedback and learning opportunities.
- Ensure timely and effective execution of training, onboarding and development programs.
- Support workforce planning by creating compliant, team aligned schedules and staffing strategies.
- Lead recruiting, interviewing and onboarding efforts that align with the stores needs.
- Direct a team of HR experts who are focused on problem solving, removing barriers and elevating team experiences.
- Manage a culture of accountability through clear expectations and performance management.
- Lead workplace investigations ensuring timely and collaborative resolutions.
- Handle emergency response, claims management and return-to-work programs with precision and care.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members
Customer Experience Manager
The Home Depot Inc
Colorado Springs
01.2021 - 10.2022
- Led initiatives to uphold store safety and enhance customer service standards.
- Oversaw department operations, analyzing reports to drive improvements.
- Mentored associates, fostering professional development and growth.
- Coordinated with vendors and installers to optimize product and customer quote processes.
Associate Support Department Supervisor
The Home Depot Inc
Colorado Springs, CO
04.2005 - 01.2021
- Oversaw administrative support for the salaried leadership team.
- Managed drug testing and background verification processes.
- Led the interview process, including conducting exit interviews.
- Collaborated with leadership teams to refine policies and procedures in training, staffing, and performance management.
- Fostered associate engagement through structured recognition programs and regular meetings.
- Developed training programs to enhance associates' job performance and product knowledge, ensuring exceptional customer service.
- Strategically built and managed schedules for 150-200 store associates.
- Directed quarterly performance review processes.
- Handled incoming phone calls and emails efficiently.
- Scheduled meetings through calendar invites.
- Engaged in conference calls to discuss operational updates.
- Analyzed and reported on store-specific performance metrics.
Education
Psychology
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Sierra High School
Colorado Springs, CO05.2004
Skills
- Customer relationships
- Relationship building and management
- Goals and performance
- Team development
- HR Legal compliance
- Staff management
- Human resources management
- Cross-functional team leadership
- Problem resolution
- Administrative skills
- Team building
- Training and development
- Staff motivation
- Executive support
- Employee scheduling
- Talent management
- Staffing
- Performance evaluations
- Human resources
- UKG
- Kronos
- Workday
- Scheduling
- Interviewing
- Onboarding
- Calendar and meeting management
- Office 365
- Multiline phone systems
- Record keeping
- Conflict management
- SharePoint
- Excell
- PowerPoint
Certification
AED/CPR certification
Food safety management certification
HR Essentials certificate
HR Transformation certificate
Timeline
Executive Team Leader Human Resources
Target
10.2022 - 10.2025
Customer Experience Manager
The Home Depot Inc
01.2021 - 10.2022
Associate Support Department Supervisor
The Home Depot Inc
04.2005 - 01.2021
Psychology
University of Colorado At Colorado Springs
High School Diploma -
Sierra High School