Carol Spencer
Ridgeland,MS
Summary
I am a passionate leader in team management and development, event coordination and HR functions with a background directly in retail and costumer service as well as community engagement. I demonstrate visionary leadership and advanced data analysis skills, adept at managing teams and implementing forward-thinking marketing strategies to elevate overall customer experience, while also being passionate about fostering a culture of recognition and growth within a team. I leverage my expertise in event planning and customer engagement to drive organizational success.
Overview
5
5
years of professional experience
Work History
Executive Team Leader Human Resources
Target
Jackson, MS
06.2023 - 02.2024
- Managed HR operations, optimizing schedules for 80+ staff across 6 centers, enhancing efficiency.
- Instilled ethical conduct and safety, ensuring team accountability and compliance adherence.
- Facilitated onboarding for 50+ hires, securing training plans and I-9 compliance.
- Promoted team recognition, organizing events to celebrate achievements and foster engagement.
Educator
Lululemon Athletica
Ridgeland, MS
11.2025 - Current
- Assisted costumers in personalized shopping experience, providing in depth knowledge on product features.
- Collaborated with team members to achieve sales targets and improve store performance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Event Ambassador, Ace Trainer, Bayhost, Bartender
Top Golf
Ridgeland, MS
11.2024 - 01.2026
- Lead guest experience initiatives and drive team performance as multi-role ambassador, fostering memorable moments while maintaining service excellence.
- Orchestrate seamless event operations while training new team members, implementing best practices to enhance customer satisfaction.
- Build strong relationships with guests and team members, creating an inclusive atmosphere that promotes repeat visits and positive feedback.
- Monitor service standards and safety protocols, ensuring consistent high-quality experiences while maintaining operational efficiency.
Student Ambassador Marketing Intern
Brown Bottling Group
Brandon, MS
08.2021 - 04.2023
- Conducted weekly audits on 50+ campus vending machines, ensuring operational efficiency.
- Crafted innovative marketing strategies, boosting brand visibility across campus.
- Collaborated with diverse teams to execute campaigns, increasing product sales.
- Introduced new marketing tactics, expanding product reach via social media.
- Enhanced consumer engagement through strategic peer-to-peer initiatives.
Education
Bachelor of Science - Professional Interdisciplinary Studies & Marketing
Jackson State University
Jackson, MSSkills
- Human Resources
- Marketing
- Customer Service
- Leadership
- Event Planning
- Data Analysis
- Microsoft Word, Excell, Powerpoint
- Relationship Building
- Team Collaboration
Timeline
Educator
Lululemon Athletica
11.2025 - Current
Event Ambassador, Ace Trainer, Bayhost, Bartender
Top Golf
11.2024 - 01.2026
Executive Team Leader Human Resources
Target
06.2023 - 02.2024
Student Ambassador Marketing Intern
Brown Bottling Group
08.2021 - 04.2023
Bachelor of Science - Professional Interdisciplinary Studies & Marketing
Jackson State University
Leadership
- Resident Assistant, Jackson State University, Department of Housing (Aug 2021 - Dec 2022)
- Vice President of Operations, Jackson State University, Campus Activities Board (Apr 2022 - Apr 2023)
- Co-Director of Research and Assessment, Jackson State University, Campus Activities Board (Jul 2021 - Apr 2022)
- President, Jackson State University, National Association for the Advancement of Colored People (Aug 2021 - Apr 2022)