DAWN PULTZ
Ocala,Florida
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Advent Health
06.2022 - Current
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Demonstrated adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
- Participated actively in staff meetings or trainings aimed at improving personal skills development or addressing departmental goals and objectives.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
Millennium Physician Group
04.2022 - 05.2022
- Interview patients to obtain medical information and measure their vital signs, weight and height
- Record patients’ medical history, vitals and information such as test results in medical records
- Experience and understanding in performing ear lavages, audiometric unit
- Collect tissue or other laboratory specimens for test, transport specimens to the laboratory
- Experience and knowledge of working with EKG’s
- Perform point of care testing, such as urinalysis, pregnancy tests, strep test, hemocue, hemoccult and A1C
- Setting up a sterile tray for procedures
- Helping physicians examine patients and handing them instruments
- Clean and change dressings on wounds
- Knowledge and experience with removing sutures and staples
- Prepare and administer vaccines for adults
- Experience and knowledge with Medicare annual wellness exams
- Knowledge and experience with immunizations and medications for patients, such as Toradol Depo Provera, testosterone, Zofran
- Order preventative health tests for patients such as mammograms, colonoscopies, and Dexa scans
- Assist provider with gynecology exams
- Preparing exam rooms, ordering pap smears and other needed testing
- Explain treatment procedures, medications, diets, and physicians’ instructions to patients
- Clean and prepare exam rooms for the next patient and at the end of the day
- Stock exam rooms appropriately.
Certified Medical Assistant
St Charles Family Care
09.2011 - 03.2022
- Interview patients to obtain medical information and measure their vital signs, weight and height
- Record patients’ medical history, vitals and information such as test results in medical records
- Experience and understanding in performing ear lavages, audiometric unit
- Knowledge and experience working with oxygen and liquid nitrogen
- Collect tissue or other laboratory specimens for test, transport specimens to the laboratory and log the specimens
- Experience and knowledge of working with EKG’s
- Perform point of care testing, such as urinalysis, pregnancy tests, strep test, hemocue, hemoccult and A1C
- Setting up a sterile tray for procedures
- Helping physicians examine patients and handing them instruments
- Clean and change dressings on wounds
- Knowledge and experience with removing sutures and staples
- Prepare and administer vaccines for children and adults
- Experience and knowledge with well child exams
- Experience and knowledge with Medicare annual wellness exams
- Knowledge and experience with immunizations and medications for patients, such as Toradol Depo Provera, testosterone, Zofran
- Prepare and administer medications for patients per physicians’ orders
- Administer allergy injections per protocols
- Refill medication per protocols
- Order preventative health tests for patients such as mammograms, colonoscopies, and Dexa scans
- Assist provider with gynecology exams
- Preparing exam rooms, ordering pap smears and other needed testing
- Explain treatment procedures, medications, diets, and physicians’ instructions to patients
- Clean and prepare exam rooms for the next patient and at the end of the day
- Stock exam rooms appropriately.
Education
General medical assisting program -
High School -
Crook County High School
Certified Medical Assistant -
AAMA
04.2024
Skills
- Exceptional communication skills
- Ability to be consciousness and have an open-mindset
- Adaptability to change in a positive manner
- Outstanding patient care
- Outstanding time management skills
- Facilitate good relationships between providers and patients
- Assist and developed crucial skills of newly hired medical assistance
- Current BLS
- Diffuse difficult situations with a calm demeanor
- Educate and instruct medical assistant students
- Assisted in development of education modules to ensure proper development of new medical assistants’ employees
- Clinical Leadership
Accomplishments
- Supervised team of 10 staff members.
- Recognized for outstanding dedication to patient care.
- Successfully transitioned facility to use of EPIC..
Volunteer Experience
- Leadership in the caregiver engagement committee at St. Charles Prineville. (2019-2022)
- Phlebology class through St. Charles Prineville
- Volunteered to cover shifts at Urgent Care clinic as needed.
- Volunteered at mass vaccine clinic in Redmond Oregon.
- Volunteered at Community Connect Health outreach in Prineville
- Lead the design and building of a float for the Christmas parade in Prineville.
- Co-lead the design and decorating of the hospice tree for the auction.
- Engaged in classes such as Heart Math, Code gray.
- Super user for the implication of EPIC EMR.
- Volunteered to work at the urgent care at Bend East.
- Volunteered to work at the different St. Charles Clinics throughout Central Oregon. (Bend South, Bend East, Sisters and remote work for La-Pine)
Certification
- CMA - Certified Medical Assistant
Timeline
Lead Certified Medical Assistant
Advent Health
06.2022 - Current
Certified Medical Assistant
Millennium Physician Group
04.2022 - 05.2022
Certified Medical Assistant
St Charles Family Care
09.2011 - 03.2022
General medical assisting program -
High School -
Crook County High School
Certified Medical Assistant -
AAMA