Dawn Rachels
Portland,OR.
Summary
Personable and dedicated Customer Service Representative with extensive experience in healthcare care. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Office Manager
Connected Home Health and Hospice
Woodburn, OR
12.2023 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Payroll and human resource
- Intake
- HCHB back office
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Hospice Care Consultant
AccentCare Hospice
Portland, OR
02.2022 - 11.2023
- Provide in-service training and continuing education
- Collaborated with multi-disciplinary staff to improve overall patient care
- Communicated with patients with compassion while keeping medical information private.
- Coordinate meeting to provide service, eligibility, benefit and complete consents
- Executed comprehensive strategic plans and coordinated projects to fulfill marketing initiatives.
- Provide education to physicians, facilities and hospitals
- HCHB and PointCare
- Educated family members on hospice care protocols and best practices for providing comfort to their loved ones.
Area Manager
Aspect Foundation
Portland , OR
06.2023 - Current
- Coordinate safe, welcoming and highly multicultural environment open to students.
- Established and maintained partnership with school officials
- Quarterly student orientations
- Implementing outreach programs for students
- Mediate, resolve student and family issues, liaising with teachers and counselors
- Marketing and outreach to find families
Caregiver and Personal Support Worker
Multnomah County, Disabled Services
Portland, OR
08.2001 - Current
- Recognizes and repots changes in clients behavior
- Collaborate with team and discussed child’s progress and areas of improvement
- Provide family instruction in areas of child behavior management and developmental and parenting skills
- Gauged and documented patient responses to interventions and treatments.
Admissions and Marketing Director
Oregon City Health Care Center
Oregon City, Oregon
09.2015 - 01.2022
- Exercise ethical and sound decisions in carrying out admissions work of facility and works with respective departments to coordinate admissions
- Develop professional relationships with discharge coordinators
- Run insurance and obtain authorization Complete required paperwork with resident or resident agent and communicate admissions information orally and in writing
- Work with team to identify resident care goals in to assure that adequate resources, and services are provided
- Developed, maintained and deepened strategic partnerships with agencies, vendors and Case Management
- Work with administrator and admissions team to ensure that personnel are available in number to attain or maintain highest practicable level of physical, mental, and psychosocial wellbeing for residents that meet state and federal regulations
Education
Administrator Certification Program Oregon Health Care Association -
01.2015
Bachelors - Administration, term Care
University of Phoenix
01.2014
AA of General Studies -
Clackamas Community College
01.2007
Skills
- Records maintenance
- Relationship Building
- Census goals
- Consultation and advisory
- Understanding of insurance options
- Large group presentations
- Marketing Strategies
- Accurate Documentation
- Payroll
- Human Resource
Timeline
Office Manager
Connected Home Health and Hospice
12.2023 - Current
Area Manager
Aspect Foundation
06.2023 - Current
Hospice Care Consultant
AccentCare Hospice
02.2022 - 11.2023
Admissions and Marketing Director
Oregon City Health Care Center
09.2015 - 01.2022
Caregiver and Personal Support Worker
Multnomah County, Disabled Services
08.2001 - Current
Administrator Certification Program Oregon Health Care Association -
Bachelors - Administration, term Care
University of Phoenix
AA of General Studies -
Clackamas Community College