Dawn Robertson
Hou,TX
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my skills, and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Walmart
Houston, TX
11.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Aide
Ultimate Therapy
03.2018 - 05.2019
- Assist clients with personal care, including dressing, mobility, administering medication, personal hygiene, eating and transporting to doctor’s appointments, Monitor patient medications and update health charts, Maintain open communication between families and health care professionals regarding client’s medical and emotional condition, Document and report any changes in client’s health status, Ensure highest client safety and well-being
Assistant Teacher
Primrose Schools Franchising Company
Houston, TX
06.2019 - 10.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Shift Leader
Frenchy’s Chicken
03.2016 - 07.2017
- Receives payment by cash, check, credit cards, vouchers, or automatic debits, Issues receipts, refunds, credits, or change due to customers, Keeps drawer balanced throughout shift, Greeted customers in a friendly matter, Keep merchandise organized.
Assistant Teacher
08.2015 - 05.2016
- Discussed assigned duties with classroom teachers in order to coordinate instructional efforts, Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations, Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods, Tutored and assisted children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers, Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
Education
Phlebotomy
Smith Wood Medical Institute
Houston, TX07.2021
High School Diploma -
CyFair High School
Cyfair, TX05.2016
Skills
- Certified in CPR
- Proficient in Microsoft Suite
- Ability to relate positively to children and adults
- Excellent supervision and organizational skills
- Enjoys working with children and adults
Timeline
Customer Service Representative
Walmart
11.2021 - 01.2024
Assistant Teacher
Primrose Schools Franchising Company
06.2019 - 10.2021
Home Health Aide
Ultimate Therapy
03.2018 - 05.2019
Shift Leader
Frenchy’s Chicken
03.2016 - 07.2017
Assistant Teacher
08.2015 - 05.2016
Phlebotomy
Smith Wood Medical Institute
High School Diploma -
CyFair High School