DAWN ROWLAND

Supervising over inmates to make sure jobs are done correctly and the food is being prepared the right way at all times.

I go into coolers and freezers to make sure make sure all coolers are right at all times and that are labeled the correct way and have dates on them and to make sure diets, pregnancies, and juveniles have dates on bags at all times before leaving the the Kitchen. I go in coworker to make sure dates are right on everything and what needs to be took out is removed.

I go into storage rooms to make sure everything is dated and labeled. I do chemical room to make sure chemicals are up-to-date. Sometimes I do inventory to help out.

I have worked the front line in the cafeteria and helped the inmates. Serve officers their food and watched over the inmates while they cooked officers and staffs food.

I made sure the inmates are doing their jobs right? I have them in designated areas of the kitchen to do tray wash, pot wash, and cleaning the kitchen the proper way.

I do paperwork in the mornings by counting the carts and preparing for diets paperwork. I do the evening paperwork as well to turn into the officers. I do paperwork for meal preps and put them together for the week..

• Supervise daily operations to ensure compliance with safety and service standards.
• Train and mentor team members, fostering skill development and collaboration.
• Conduct regular staff meetings to communicate goals, updates, and best practices.
• Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
• Instructed employees on proper cleaning and sanitation of equipment and surfaces.
• Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
• Educated workers about proper safety procedures to prevent accidents and injuries.
• Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Delivered superior customer service in every interaction and skillfully resolved conflicts.
• Learned every team members' role to offer skilled backup during shortages and high-volume periods.
• Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.

• Prepared and served nutritious meals following established safety and hygiene standards.
• Assisted in inventory management, ensuring availability of supplies for daily operations.
• Collaborated with team members to maintain cleanliness and organization in food preparation areas.
• Operated kitchen equipment safely and efficiently to support meal production processes.

• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Completed weekly and monthly reports summarizing activities.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Followed care plan and directions to administer medications.
• Reported concerns to nurse supervisor to promote optimal care.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Aided residents with ambulation and use of walkers, canes and wheelchairs.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Recorded patient conditions and vital signs before and after medical operations.
• Organized games and other activities to engage clients and offer mental stimulation.
• Utilized established patient identification methods when providing direct care.
• Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
• Answered patient call signals and signal lights to determine patients' needs.
• Provided physical support to assist patients with bathing, dressing and toileting.

• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection.
• Assisted with meal planning to meet nutritional plans.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Completed weekly and monthly reports summarizing activities.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Followed care plan and directions to administer medications.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Reported concerns to nurse supervisor to promote optimal care.

• Provided excellent patient support and care to patients and families.
• Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
• Observed and recorded vital signs and reported changes to physicians or nurses.
• Monitored patients for medical changes and reviewed and revised care plans accordingly.
• Supported healthcare teams in consistently delivering timely and quality care according to company standards.
• Reported safety hazards to supervisors, removing risk and promoting workplace safety.
• Embedded specimens into blocks and fixed tissues in formalin.

• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection.
• Assisted with meal planning to meet nutritional plans.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Completed weekly and monthly reports summarizing activities.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Followed care plan and directions to administer medications.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered inbound calls, chats and emails to facilitate customer service.
• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Made outbound calls to obtain account information.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Received and counted daily inventories of cash, drafts and checks.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Received mortgage and other loan payments, verifying payment dates and amounts due.