DAWN SANDERS
Matthews,NC
Summary
Dedicated Eligibility Specialist at the Department of Social Services, recognized for enhancing client satisfaction through accurate eligibility determinations. Leveraged effective communication skills and Microsoft Office proficiency to reduce errors and ensure compliance with regulations, while providing exceptional customer service and timely responses.
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
30
30
years of professional experience
Work History
Eligibility Specialist
Department of Social Services
10.1994 - 01.2025
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Education
High School Diploma -
University of Phoenix
Tempe, AZSkills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
Timeline
Eligibility Specialist
Department of Social Services
10.1994 - 01.2025
High School Diploma -
University of Phoenix
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