Dawn Serna
Texas City ,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Qurate Retail
11.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Branch Manager
Brundage Management Company
05.2017 - 09.2023
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Examined customer loan applications for loan approvals and denials.
- Complied with regulatory guidelines and requirements.
Education
Bachelor's of Finance - Finance
Western Governors University
Salt Lake City, UT10.2024
Skills
- Account Updating
- Call Management
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Customer Service
Timeline
Customer Service Representative
Qurate Retail
11.2023 - Current
Branch Manager
Brundage Management Company
05.2017 - 09.2023
Bachelor's of Finance - Finance
Western Governors University
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