Dawn Shoemaker
Berwick,PA
Summary
At Fulton Bank, I excelled as a Sales & Service Specialist, leveraging my detail-oriented analysis and effective communication to foster customer loyalty and drive business growth. By streamlining processes and implementing strategic improvements, I significantly enhanced customer satisfaction and sales performance. My expertise in financial transactions and client relationship development has been pivotal in achieving sustained success.
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Industrious Sales & Service Specialist offering 13+ years of banking experience ready to add value to yoir team. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
12
12
years of professional experience
Work History
Sales & Service Specialist
Fulton Bank
05.2013 - Current
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
- Streamlined internal processes for better efficiency in client follow-ups, leading to increased customer satisfaction rates.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
Education
High School Diploma -
Columbia Montour Vocational Technical School
Bloomsburg06-1992
Skills
- Detail-Oriented Analysis
- Professional Conduct
- Financial Transaction Processing
- Customer relationship development
- Effective Communication
- Timely Transaction Execution
- Effective Comprehension Skills
- Client Relationship Development
- Cash Management Skills
- Data Entry Accuracy
- Sales and Cross-selling
- Strategic Decision-Making
- Customer needs assessment
- Compliance Management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Customer and client relations
- File management
- Mail handling
- Front desk operations
- Recordkeeping and bookkeeping
- PC proficient
- Office supply inventory control
- Multitasking and prioritization
- CRM proficiency
Timeline
Sales & Service Specialist
Fulton Bank
05.2013 - Current
High School Diploma -
Columbia Montour Vocational Technical School
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