Dawn Smith
Senior Certified Pharmacy Technician
Memphis,TN
Summary
Friendly Senior Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
04.2009 - Current
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared bottle labels.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed medication orders.
- Answered patients' questions and troubleshot prescription issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Advocated for patients' compliance with medication guidelines.
- Maintained relationships with physicians.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Skills
- Advanced Math Skills
- Quality Assurance and Control
- Pharmaceutical Preparation
- Staff Development
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreens
04.2009 - Current
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