DAWN STEELE
Fort Mill,SC
Summary
CREATIVE, SKILLED, DEDICATED, PROFESSIONAL DELIVERING HIGH QUALITY RESULTS
Overview
28
28
years of professional experience
Work History
ER Unit Secretary
Piedmont/Tenet One
Fort Mill, SC
12.2022 - Current
- Main point of contact for all incoming calls to the ED
- Coordinate transportation for patients that are in need of higher lever of care
- Assist medical providers with consults for specialized treatment
- Advocate to patients with non clinical needs
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
CIC Underwriter
ROCKET PRO TPO
Charlotte
01.2012 - 08.2022
- Evaluated financial strength of borrowers to determine risk and prepayment capacity
- Trained and mentored newly hired and internal team members
- Maintained quality control standards while surpassing company production and quality measures
- Demonstrated follow-through with brokers, loan processors, and leadership assuring closed loans resulting in productivity and quality gains
- Sustained meticulous attention to detail for each loan leading to achievement awards
- Led quality and production quotas resulting in improved loan closings
- Awarded leadership advancement through consistent positive reviews and living the culture.
Regional Coordinator Mental Health and Substance Abuse
HOPE NETWORK
Southwest Detroit Region
01.1996 - 01.2012
- Directed functioning of 6 out patient clinics ensuring safe, comfortable, and compliance driven operations
- Led Health and Safety committee, ensuring all accessibility standards were satisfied per ADA guidelines
- Constructed and awarded federal government grants for those re-entering society
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed annual audits; maintaining local and governmental funds and contracts
- Spearheaded new electronic billing system resulting in new contracts with medical insurances increasing revenue by 40%
- Created and coordinated several Adolescent programs increasing revenue by 20% and broadening scope of treatment provided
- Managed medical, clinical, and support staff of over 35 professionals
- Supervised daily scheduling, billing, and charting at each clinic; achieving compliances for local and federal funds
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor of Science - Health Care and Business Administration
University of Phoenix
Livonia, MI06.2014
Skills
- Project Management
- Leadership
- Health Care Administration
- Process improvement
- Customer service
- Adaptability
Websites
Timeline
ER Unit Secretary
Piedmont/Tenet One
12.2022 - Current
CIC Underwriter
ROCKET PRO TPO
01.2012 - 08.2022
Regional Coordinator Mental Health and Substance Abuse
HOPE NETWORK
01.1996 - 01.2012
Bachelor of Science - Health Care and Business Administration
University of Phoenix