Dawn Sweeney
Avant,OK
Summary
Diligent Desired Position with solid background in service writing and strong grasp of customer service protocols. Proven ability to enhance service department efficiency and customer satisfaction through effective communication and organizational skills. Demonstrated problem-solving abilities and attention to detail in coordinating repairs and managing service records.
Overview
22
22
years of professional experience
Work History
Service Writer
Walmart
Skiatook, OK
08.2013 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Manager
Charlie's Chicken
Skiatook, OK
07.2010 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Leader
Carl's Jr
Skiatook, OK
03.2003 - 06.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
GED -
Johnson County Community College
Overland Park, KSSkills
Great customer service, detail oriented, fast learner
Timeline
Service Writer
Walmart
08.2013 - Current
Manager
Charlie's Chicken
07.2010 - 06.2013
Shift Leader
Carl's Jr
03.2003 - 06.2010
GED -
Johnson County Community College