Dawn Taylor
Dayton,OH
Summary
Results-driven professional with expertise in customer service, operations management, and staff training. Proven ability to enhance team performance and streamline processes for improved efficiency.
Overview
23
23
years of professional experience
Work History
Assistant Office Manager
Beau Townsend Nissan
Vandalia, OH
07.2021 - 03.2026
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Assisted in onboarding new staff, facilitating training sessions for operational procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed and maintained filing systems, improving document retrieval accuracy.
Office Manager
Uzzel's Adequate Maintenance
Tipp City, OH
10.2012 - 09.2021
- Managed end-to-end accounts payable processes, ensuring timely and accurate payments.
- Oversaw accounts receivable operations, maintaining accuracy in invoicing and collections.
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Improved cash flow by consistently monitoring and reconciling accounts receivable balances.
- Maintained vendor relationships through clear communication regarding payment terms, discounts, and other negotiated arrangements.
Operations Supervisor
KeyBank National Association
Dayton
06.2003 - 07.2012
- Supervised daily banking operations, ensuring compliance with regulations and internal policies.
- Hired, trained, and mentored junior staff on customer service best practices and operational procedures.
- Managed conflict resolution for customer inquiries, enhancing overall client relationships and retention rates.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
Education
High School Diploma -
Northridge High School
Dayton, OH.05.1999
Skills
- Customer service
- Office administration
- Staff training
- Operations management
- Credit and collections
- Scheduling and calendar management
- Data entry
- Bookkeeping
Timeline
Assistant Office Manager
Beau Townsend Nissan
07.2021 - 03.2026
Office Manager
Uzzel's Adequate Maintenance
10.2012 - 09.2021
Operations Supervisor
KeyBank National Association
06.2003 - 07.2012
High School Diploma -
Northridge High School