Dawn Tollefson-Baumgartner
Fort Collins,CO
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am hardworking and reliable with a strong ability in multitasking. Highly organized, proactive and punctual with team-oriented mentality. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And I give attention to customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Director of Development
Boy Scouts of America
Greeley, CO
07.1992 - 12.2021
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided strategic direction for all communications regarding donations or donation campaigns.
- Directed work of fundraising team to successfully achieve fundraising targets on or ahead of schedule.
Education
Bachelor of Science - Political Science
Colorado State University
Fort Collins, CO12-1985
Skills
- Quality Control
- Data Management
- Performance Monitoring
- Task Prioritization
- Critical Thinking
- Interpersonal Communication
- Customer Relationship Management
- Conflict Resolution
- Team Leadership
- Computer skills including excel, word, and publishing
Timeline
Director of Development
Boy Scouts of America
07.1992 - 12.2021
Bachelor of Science - Political Science
Colorado State University