Hi, I’m
Dawn Tremblay
Authorization Specialist
Middletown,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multifaceted Lead Insurance CSR with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
2
years of professional experience
Work History
ROTECH Wound Care Complete Mt Pleasant, NC
Team Lead Insurance CSR
08.2022 - Current
Job overview
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about their insurance and wound care products
- Engaged clients over phone to answer questions and address complaints
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
ABC Home MedicalPort Saint Lucie, FL
Authorization Specialist
07.2021 - 08.2022
Job overview
- Processed and certified documents for accuracy and compliance with government regulations.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Trained staff on current eligibility requirements and policies.
- Resolved discrepancies with client applications to verify eligibility.
Education
Lincoln Technical Institute- FranklinFranklin
Certificate from Medical Insurance Coding
Skills
- Appointment Setting
- Prior Authorization Processing
- Electronic Authorization Processing
- Medical Terminology
- Insurance Terminology
- Patient Contact
- Insurance Plan Verification
- Medical Records Verification
- CPT Coding
- Deductible and Co-Pay Calculation
- Patient Health Information Access
- Payor Procedures
- Taking Client Histories
- Insurance Authorizations
- Customer Support
- Complaint Resolution
- Phone Answering
- Multitasking and Organization
- Information Updates
Timeline
Team Lead Insurance CSR
ROTECH Wound Care Complete
08.2022 - Current
Authorization Specialist
ABC Home Medical
07.2021 - 08.2022
Lincoln Technical Institute- Franklin
Certificate from Medical Insurance Coding