Dawn Troyer
Union City,PA
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
19
19
years of professional experience
Work History
Owner
sugar n spice
Waterford, Pennsylvania
03.2006 - 09.2024
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Maintained accurate records of inventory levels and sales transactions.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
- Hired, trained and motivated staff to fill all restaurant openings.
- Managed payroll activities including processing time sheets and tracking employee hours worked.
Medical Secretary
Allegheny Health Network
Erie, Pennsylvania
07.2005 - 01.2021
- Transcribed doctor's orders into the electronic health record system.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled and confirmed patient appointments and consultations.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Communicated with patients with compassion while keeping medical information private.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
Education
Some College (No Degree) - Nursing
Pennsylvania State University
University Park, PASkills
- Staff management
- Menu pricing
- Online ordering management
- Local regulations compliance
- Inventory management
- Staff hiring
- Employee scheduling
- Patient scheduling proficiency
- Medical transcription
- Medical terminology
- Phone reception
- HIPAA
- Strong organizational skills
- Professional telephone etiquette
- Appointment coordination
Timeline
Owner
sugar n spice
03.2006 - 09.2024
Medical Secretary
Allegheny Health Network
07.2005 - 01.2021
Some College (No Degree) - Nursing
Pennsylvania State University