Dawn Vanluven
Wyoming,MI
Summary
Adept Medical Assistant with a proven track record at Grand Rapids ENT, showcasing expertise in HIPAA compliance and exceptional customer service. Excelled in streamlining clinical documentation processes and enhancing patient scheduling efficiency. Demonstrated professionalism in supporting minor surgeries and managing patient data, contributing to improved clinical operations.
Overview
30
30
years of professional experience
Work History
Medical Assistant
Grand Rapids ENT
07.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Caregiver
Waldon Woods
10.2011 - 06.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Medical Assistant (externship)
Cascade Pediatrics
07.2010 - 08.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
Manager
Meijer
10.1994 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
MA - Medical Assisting
Ross Medical Education Center
Grand Rapids, MI09.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Procedure Assistance
- CPR
- Professionalism and Ethics
- Appointment Setting
Timeline
Medical Assistant
Grand Rapids ENT
07.2014 - Current
Caregiver
Waldon Woods
10.2011 - 06.2014
Medical Assistant (externship)
Cascade Pediatrics
07.2010 - 08.2010
Manager
Meijer
10.1994 - 10.2009
MA - Medical Assisting
Ross Medical Education Center