DAWN V. FAIRLESS
Kingston,WA
Summary
Detail-oriented Federal Security Assistant with expertise in installation access control, visitor eligibility processing, and security systems. Managed 30+ employees, coordinated schedules, trained staff, and enforced security procedures. Proven ability to resolve issues and maintain operational accountability.
Overview
32
32
years of professional experience
Work History
SECURITY ASSISTANT (OA), GS-0086-05
Department of the Navy
Bremerton, WA
12.2025 - Current
- Verify identification and supporting documentation, review visitor information for discrepancies, process access requests, and issue credentials/passes in accordance with authorization procedures and assigned authority.
- Perform installation access control and visitor management duties under applicable security policies, standard operating procedures (SOPs), and installation entry requirements.
- Maintained accurate access control records and safeguarded sensitive information, identifying and reporting potential security concerns to mitigate risks.
- Clarified access requirements for military personnel, civilian employees, contractors, visitors, and the public; resolved service concerns while ensuring compliance with security protocols.
- Utilized DBIDS, NMCI, Open Fox, CLEOC, PSM, CCURE, LIGHTHOUSE, and SWFT to enhance security operations and support mission readiness.
- Provided procedural guidance to coworkers and shared operational knowledge to support consistent interpretation of established procedures.
- 40 hours/week
SPECIAL EDUCATION PARAEDUCATOR
NKSD (KINGSTON HIGH SCHOOL)
Kingston, WA
10.2017 - 09.2022
- Assisted in delivering individualized learning activities aligned with certificated teachers' instructional plans, enhancing student engagement and understanding;
- Monitored student behavior and applied support strategies to foster a safe, structured learning environment conducive to student development.
- Maintained student documentation confidentiality and communicated observations to supervising staff, facilitating informed decision-making regarding student needs.
- Followed established procedures while collaborating with school personnel to support daily operations and student safety.
- 40 hours/week
OPERATIONS MANAGER
Circuit City
Silverdale, WA
06.1997 - 09.2004
- Supervised daily operations for 30+ employees; assigned work, established priorities, coordinated staffing, and monitored performance to achieve operational goals.
- Developed staff schedules and shift assignments to maintain coverage, balance workloads, and ensure continuity of customer service and daily operations.
- Trained, coached, and mentored employees on procedures, service standards, workplace policies, loss prevention, and performance expectations; identified training needs and addressed performance deficiencies.
- Conducted employee performance evaluations and coaching to enhance work quality and address performance issues, fostering individual and team development.
- Participated in hiring, employee selection, onboarding/exit interviews and training; communicated management directives, procedural changes, work assignments, and performance expectations.
- Monitored inventory, merchandise accountability, cash handling, and loss-prevention controls; reviewed operations for compliance, maintained accurate records, and resolved discrepancies.
- Resolved escalated customer complaints and operational issues through effective conflict-resolution skills, ensuring smooth opening/closing and operational readiness.
- 60 hours/week
CUSTOMER SERVICE MANAGER
Circuit City
Silverdale, WA
01.1995 - 06.1997
- Resolved escalated customer concerns by evaluating information, determining appropriate corrective action, and communicating professionally; coordinated with management and other departments to address operational issues.
- Supervised customer service personnel, assigned daily work, coordinated schedules, and monitored performance to ensure adherence to policies and service standards.
- Trained and coached employees on customer service procedures, transaction accuracy, cash handling, problem resolution, and operational requirements; supported hiring and onboarding.
- Reviewed transaction accuracy and employee work practices, identified discrepancies, reinforced procedures, and guided improvements in quality and compliance.
- Maintained accountability for customer transactions, cash-handling activities, and related documentation under internal controls and loss-prevention procedures; supported opening/closing and operational readiness.
- 50 hours/week
Education
High School Diploma -
Bainbridge High School
Bainbridge Island, WA01-1994
Skills
- Visitor Control Center Operations
- Installation Access Control
- Visitor Eligibility & ID Verification
- Security Records & Documentation
- Security Systems/Databases
- Defense Biometric Identification System (DBIDS); Navy Marine Corps Intranet (NMCI); Open Fox; Consolidated Law Enforcement Operations Center (CLEOC); Private Sector Maintenance (PSM); CCURE; LIGHTHOUSE; FARGO-5000/6000 badge printers; Secure Web Fingerprint Transmission
- Employee Supervision
- Workload & Shift Scheduling
- Training & Performance Monitoring
- Quality Assurance
- Policy Compliance
- Conflict Resolution
- Inventory Control and Loss Prevention
- Cash/Financial Accountability
ADDITIONAL QUALIFICATIONS
- Active Secret Clearance
- Valid WA State Enhanced License
- Current Transportation Worker Identification Credential (TWIC)
- Typing: 40 WPM
- Permanent Department of the Navy federal employee
- Microsoft Outlook, Word, Excel, PowerPoint, and PDF applications
Timeline
SECURITY ASSISTANT (OA), GS-0086-05
Department of the Navy
12.2025 - Current
SPECIAL EDUCATION PARAEDUCATOR
NKSD (KINGSTON HIGH SCHOOL)
10.2017 - 09.2022
OPERATIONS MANAGER
Circuit City
06.1997 - 09.2004
CUSTOMER SERVICE MANAGER
Circuit City
01.1995 - 06.1997
High School Diploma -
Bainbridge High School