Dawn Walker
Raymore,MO
Summary
Customer-focused professional committed to delivering outstanding service and achieving revenue targets. Skilled in resource coordination to fulfill business and customer requirements. Accomplished sales expert with a strategic mindset and exceptional interpersonal skills.
Overview
28
28
years of professional experience
Work History
General Manager
The Container Store
Overland Park, KS
08.2023 - Current
- Coordinated activities across departments to enhance production, pricing, and sales strategies.
- Conducted routine audits of internal controls to ensure financial record accuracy.
- Mitigated business risks by assessing staff performance and collaborating with team members.
- Developed and implemented service and sales strategies to boost retention and revenue.
- Administered employee discipline through structured verbal and written warnings.
- Monitored inventory levels and placed orders to maintain optimal stock availability.
- Coordinated training sessions for compliance with company policies and procedures.
- Demonstrated strong problem-solving skills, resolving customer issues promptly.
Operations Manager
The Container Store
Overland Park, KS
06.2021 - 08.2023
- Coordinated cross-functional teams to ensure timely product and service delivery.
- Conducted thorough opening, closing, and shift change functions to maintain operational standards.
- Prepared staff work schedules, assigning team members specific duties for efficient operations.
- Analyzed materials, supplies, and equipment expenses to control operational costs.
- Reviewed daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding, and training processes.
- Implemented quality assurance practices to deliver positive customer experiences.
- Appraised inventory levels regularly, ordering new merchandise to maintain stock availability.
Assistant Store Manager
Burlington
Kansas City, MO
08.2020 - 06.2021
- Trained and managed back-of-house operations to optimize workflow efficiency.
- Supervised cash handling processes, ensuring accuracy in transactions.
- Coached store associates through formal and informal development methods.
- Reconciled open and close cash to maintain financial integrity.
- Conducted weekly planning meetings to enhance productivity and task management.
- Implemented training for new employees on policies and customer service standards.
- Managed truck flow and merchandising tasks to ensure effective inventory setup.
- Assisted in recruitment by interviewing candidates for open positions.
Merchandise Team Manager
Macys Oak Park Mall
Overland Park, KS
05.2007 - 06.2020
- Trained and supervised 30 team members on product knowledge, processing, and merchandising.
- Achieved 90% completion rate in managing RTVs and markdowns.
- Maintained 112% productivity while managing inventory of 8030.
- Utilized planograms and brand guidelines to ensure compliance in merchandise presentation.
- Collaborated with store manager for effective placement of merchandise through Blackbox walkthroughs.
- Assisted with store openings and coordinated merchandise placement and relocations.
- Supervised annual inventory processes, ensuring accuracy and efficiency.
- Conducted competitor analysis to inform pricing promotions and merchandising strategies.
Area Sales Manager
The Jones Store
Independence, MO
07.2001 - 05.2007
- Managed departments of Juniors, Dresses, and Jewelry with up to 12 associates each.
- Achieved sales goals for nine out of twelve months and credit targets for eleven out of twelve months.
- Displayed and stocked merchandise according to Planogram on sales floor.
- Executed markdowns and maintained accurate signage for promotions.
- Completed monthly Terminal Audits and Sensor Audits to ensure compliance.
- Hired and trained new associates to enhance team performance.
- Analyzed sales data to identify improvement opportunities.
- Conducted market research to assess customer needs and selling possibilities.
Customer Service Supervisor
Homeplace
Overland Park, Ks
10.1997 - 07.2001
- Supervised frontend operations and maintained balanced cash office drawers.
- Managed tax-exempt program to ensure compliance with regulations.
- Completed and submitted weekly reports to corporate office for review.
- Participated in annual inventory and audits to maintain accurate records.
- Trained new customer service representatives on company policies and procedures.
- Established rapport with customers and teams to foster a positive work environment.
- Monitored performance metrics, including response times and resolution rates, to improve service quality.
Sales Associate
Dillard's
Kansas City, Mo
10.1997 - 04.1999
- Conducted meetings with sales representatives to align cross-departmental strategies.
- Consistently achieved or surpassed sales goals through targeted initiatives.
- Developed and executed promotions to increase market visibility.
- Unboxed new merchandise and organized shelves to enhance product appeal.
- Performed merchandising, display maintenance, and housekeeping to uphold store standards.
- Placed special orders or coordinated with other stores to locate specific items.
- Processed cash and credit payments while computing purchases accurately.
- Trained new team members on cash register operation and stock procedures.
Education
High school or equivalent -
Brainerd High School
Brainerd, Minnesota05.1993
Skills
- Merchandising management
- Project management
- Employee development and training
- Staff leadership
- Communication skills
- Schedule management
- Inventory oversight
- Customer service excellence
- Team leadership
- Multi-tasking efficiency
- Operations management
- Written communication
- Time management strategies
- Problem-solving expertise
References
References available upon request.
Timeline
General Manager
The Container Store
08.2023 - Current
Operations Manager
The Container Store
06.2021 - 08.2023
Assistant Store Manager
Burlington
08.2020 - 06.2021
Merchandise Team Manager
Macys Oak Park Mall
05.2007 - 06.2020
Area Sales Manager
The Jones Store
07.2001 - 05.2007
Customer Service Supervisor
Homeplace
10.1997 - 07.2001
Sales Associate
Dillard's
10.1997 - 04.1999
High school or equivalent -
Brainerd High School