Dawn Warren
Ocala
Summary
Clinical sales professional with experience in sales and operations leadership, marketing, and community education. Strong track record of driving results and building relationships. Demonstrates expertise in product knowledge, market analysis, and strategic planning. Known for effective team collaboration, adaptability, and consistently meeting business goals. Skilled in communication, negotiation, and customer engagement.
Overview
16
16
years of professional experience
Work History
Medical Device Sales Representative
Nevro
Ocala, FL
03.2023 - Current
- Medical device sales representative in Neuromodulation. Guide surgeons on the appropriate placement and use of the device.
- Develop and maintain strong relationships with healthcare providers to drive product adoption.
- Organize product demonstrations or presentations tailored specifically to individual clients'' needs or concerns, showcasing product advantages effectively.
- Provide exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
- Increased sales by building strong relationships with clients and effectively presenting product offerings.
- Work collaboratively with team members to achieve group goals and improve overall sales performance.
- Provide ongoing training and support to healthcare staff on device usage and best practices.
Clinically Certified Acute Operations Specialist
Signify Health
Orlando, FL
03.2021 - 11.2022
- Client facing position with a focus on analytics and care improvement.
- Reviewed data related to the BPCI-A program performance trends and completed patient level reviews.
- Developed and executed strategic initiative plans to the hospital case management and rehab teams.
- Prepared and delivered presentations to hospital leadership.
- Assisted with care redesign in the post-acute with in-network skilled nursing facilities and home health agencies.
- Completed the clinical certification program designed to prepare employees for deeper analytic and clinical reviews and to provide clinical education to our clients.
- Conducted data analysis to identify trends and inform strategic decision-making for operational improvements.
- Facilitated regular process reviews, identifying areas for improvement and implementing best practices across operations.
- Prepared comprehensive reports on operational metrics, supporting leadership in strategic planning initiatives.
Division Sales Manager
Encompass Home Health
Ocala, FL
04.2018 - 03.2021
- Managed a team of 7 sales representatives.
- Led sales team in achieving quarterly targets through effective strategy implementation.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Established key relationships with healthcare providers to expand service reach and client base.
- Streamlined sales processes, resulting in improved efficiency and faster response times.
- Mentored junior sales staff, fostering a culture of excellence and continuous improvement.
- Tailored individual selling approaches based on client needs assessments, increasing close rates across the team consistently over time.
- Generated new business leads through targeted prospecting efforts, resulting in increased market share.
- Conducted regular performance evaluations for direct reports, ensuring consistency in meeting individual targets while fostering a culture of continuous improvement.
Hospice Sales Associate
Kindred/Gentiva
Ocala, FL
01.2010 - 04.2018
- Consistently met sales goals at 100-200% monthly. Within the top 3 nationwide for sales growth 2017-2018.
- Assisted with changing internal processes.
- Developed strong customer relationships to enhance client satisfaction and loyalty.
- Utilized CRM software to manage sales leads and track customer interactions effectively.
- Actively participated in continuous professional development initiatives to enhance personal expertise within the medical sales field.
- Provided emotional support to patients and families during challenging medical situations, fostering trust in the healthcare system.
- Contributed to annual budget planning by forecasting future web sales revenue based on historical data analysis and current market trends assessment results findings.
- Coordinated sales events, enhancing company visibility within the industry.
- Increased sales revenue by effectively presenting and promoting healthcare services to potential clients.
- Educated on disease specific criteria for service eligibility.
Education
MBA -
University of Phoenix
01-2007
Bachelors of Science - Nursing with Honors
University of Florida
01-2004
Associates of Arts - with Honors
CFCC
01-2001
Skills
- Sales Leadership
- Clinical Management
- Operations Leadership
- Relationship Building
- Physician Education
- Strategic Market Planning
- Business Development
- Analytics
- Clinical support
- Teamwork and collaboration
- Excellent communication
- Active listening
- Customer relations
- Sales presentations
Affiliations
- Sigma Theta Tau
- National Student Nurses Association
- Nursing College Counsel
- Phi Theta Kappa
- Marion County Continuity of Care
Timeline
Medical Device Sales Representative
Nevro
03.2023 - Current
Clinically Certified Acute Operations Specialist
Signify Health
03.2021 - 11.2022
Division Sales Manager
Encompass Home Health
04.2018 - 03.2021
Hospice Sales Associate
Kindred/Gentiva
01.2010 - 04.2018
Bachelors of Science - Nursing with Honors
University of Florida
Associates of Arts - with Honors
CFCC
MBA -
University of Phoenix