Dawn Warren

Oversaw operational practices of three physicians and four physician assistants.

Managed receipt and distribution of incoming mail and digital correspondence.

Managed scheduling and event calendars for staff meetings and critical deadlines.

Facilitated travel accommodations and processed expense reports to support physicians' participation in professional events.

Managed incoming communications by prioritizing emails and phone calls to enhance response efficiency from relevant team members.

Managed ordering and distribution of office supplies while maintaining adherence to fixed office budget.

Manage bi-weekly timecards to ensure on-time payroll processing.

Ensured accuracy of patient demographics by verifying and updating records in electronic health systems.

Facilitated training and acted as liaison for new and veteran patient service representatives.

Organized and managed appointment scheduling through MyChart and web platforms, aligning patient preferences with provider availability.

Managed staff provider rescheduling to maintain service availability and meet organizational needs.

Facilitated collaboration and communication among clinical staff, providers, nurses, and support personnel.

Provided guidance and support to administrative assistants to address access-related questions and issues.

Ensured adherence to HIPAA regulations to protect patient privacy.

Delivered outstanding patient service and call handling capabilities, resulting in high performance evaluations within a fast-paced call center.

Executed navigation of multiple software platforms, focusing on appointment scheduling, electronic health records management, and insurance verification processes.

Coordinated scheduling of diagnostic tests for Cleveland Clinic Eastern Region hospitals.

Responded to incoming phone calls to address and resolve caller questions and concerns effectively.

Ensured adherence to HIPAA regulations to protect patient privacy.

Facilitated accurate gathering of demographic and insurance data to streamline operations in outpatient clinic emergency admitting and surgery departments.

Managed direct admissions from emergency department and physician offices to ensure timely patient care.

Coordinated training activities for new employees, focusing on skill acquisition and integration into team dynamics.

Oversaw daily workload management, ensuring efficient task prioritization based on urgency levels.

Ensured adherence to HIPAA regulations to protect patient privacy.

Coordinated the processing of awards for active and posthumous service members in Europe, enhancing morale and recognition efforts.

Managed the process of issuing ID cards, maintaining compliance with military regulations for service members and dependents.

Facilitated timely notification of new assignments and prepared orders for service members.
Streamlined the movement process for 300 service members, ensuring efficiency within the division.

Formulated and organized funeral logistics, ensuring respectful tributes for military casualties.