Dawn Waters
Lorain,OH
Summary
Detail-oriented professional with extensive experience in transaction processing and vault management. Known for exceptional customer service and strict adherence to regulatory compliance, ensuring secure cash handling and operational integrity.
Overview
12
12
years of professional experience
Work History
Vault Teller
Lorain National Bank
Lorain, OH
11.1998 - 01.2011
- Processed customer transactions accurately and efficiently in a high-volume environment.
- Managed cash handling procedures to ensure compliance with bank policies.
- Assisted customers with inquiries, providing exceptional service and support.
- Monitored cash levels in the vault, requesting replenishments as necessary.
- Trained new tellers on operational procedures and best practices for accuracy.
- Conducted regular audits of cash drawers to ensure accountability and security measures.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
Education
Vermilion High School
Vermilion, OH06-1988
Skills
- Cash handling
- Vault management
- Transaction processing
- Regulatory compliance
- Audit procedures
- Customer service
- Customer engagement
- Banking software
- Deposit processing
- Balance verification
- Teller training
Timeline
Vault Teller
Lorain National Bank
11.1998 - 01.2011
Vermilion High School