Mwibeleca Tumba
Buffalo,USA
Summary
I am a hard worker and ready to learn new things. A Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vault Teller
M&T BANK
Buffalo, NY
01.2024 - Current
- Primary responsibilities:
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
- Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
- Process customer/account maintenance accurately..
- Scope Responsibilities
- Providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.
Universal Banker
M&T BANK
Buffalo, NY
01.2022 - Current
- Primary responsibilities:
- Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
- Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
- Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
- Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
- Resolve and accurately log all customer complaints into the appropriate system.
- Accurately complete customer transactions.
- Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate systems.
- Scope of responsibilities:
- Providing exceptional service to branch customers and resolving customer problems in a timely manner.
- The position is a key driver of sales and customer experience within the branch.
- In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Interpreter
JOURNEY’S END REFUGEE SERVICES
Buffalo, NY
01.2022 - Current
- Assisting with interpretation for refugees at medical centers and courts.
- Helping with interpretation at social services and other government agencies.
- Accommodate video and phone interviews whenever needed for refuges.
Licensed Security Guard officer
Allied Universal
10.2021 - Current
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigated security breaches, incidents, and other alarming control system or behaviors.
Automated Logistics specialist(92A)
NY Army Nation Guard
09.2020 - Current
- Establishing and maintaining stock records and other documents, such as inventory, material control, accounting, and supply reports
- Reviewing and verifying quantity received against bills of contracts, purchase requests, and shipping documents.
Reporting Analytics Intern
HEALTHeLINK
Depew, NY
01.2023 - 05.2023
- Assisting with clinical data validation
- Introducing to BI tool and SQL
- Reviewing Community report requests
- Assisting with clinical data reports.
Production Associate
API Delavan
07.2022 - 03.2023
- Assembling and building parts for military and aviation equipment’s
- Tracking all daily counts and data entry into the system every single shift.
Sale Associate
LegalShield Company
09.2019 - 12.2021
- Sold and promoted legal services to any person in need in US and Canada
- Managed clients and assisting them with any needs or question.
- Directly connected client to legal services advisor in US and Canada
Direct support specialist
Heritage Christian Services
12.2018 - 09.2020
- Supported adults with intellectual and developmental disabilities
- Assisted with independent living skills and personal care
- Advocated for inclusion communities and encouraging growth in personal relationships.
Education
Bachelor of Science - Health Analytics
D’Youville University
Buffalo, NY05-2023
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Wire transfers
- Customer needs assessment
- Payment processing
- Account openings
- Cash handling
- Customer Service-oriented
- New account setup
Accomplishments
- Facilitated new customer service initiatives that resulted in a 87% improvement in satisfaction ratings.
ACTIVITIES
- Youth engagement: Paticipating in youth development initiatives in the communities by assisting with Mathematics mentorship.
- Coaching youth with soccer skills from age 8 to 16, at Delaware Soccer Club.
Certification
- US Army basic training diploma(Fort Sill Oklahoma) September 2020
- Advanced Individual Training (AIT) in Automated Logistics Specialist with a diploma (honor grade.) at Fort Lee VA. October 2020
- English as Second Language (ESL) May 2018
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Vault Teller
M&T BANK
01.2024 - Current
Reporting Analytics Intern
HEALTHeLINK
01.2023 - 05.2023
Production Associate
API Delavan
07.2022 - 03.2023
Universal Banker
M&T BANK
01.2022 - Current
Interpreter
JOURNEY’S END REFUGEE SERVICES
01.2022 - Current
Licensed Security Guard officer
Allied Universal
10.2021 - Current
Automated Logistics specialist(92A)
NY Army Nation Guard
09.2020 - Current
Sale Associate
LegalShield Company
09.2019 - 12.2021
Direct support specialist
Heritage Christian Services
12.2018 - 09.2020
Bachelor of Science - Health Analytics
D’Youville University