Dawn Williams
Fort Wayne
Summary
Dynamic Behavior Technician with a proven track record at Parkview Health, skilled in data collection and crisis management. Enhanced patient outcomes through individualized behavior plans and positive reinforcement strategies. Adept at fostering strong relationships with clients, promoting social skills development, and collaborating with multidisciplinary teams to optimize care.
Overview
19
19
years of professional experience
Work History
Behavior Technician
Parkview Health
Ft Wayne, IN
02.2019 - 02.2026
- Implemented behavior intervention plans to support patients' developmental goals.
- Assisted in data collection and analysis for treatment effectiveness.
- Collaborated with multidisciplinary teams to optimize patient care strategies.
- Monitored patient progress, adjusting interventions as necessary for improved outcomes.
- Trained new staff on protocols and behavioral techniques to enhance team efficiency.
- Maintained accurate documentation of patient interactions and treatment updates.
- Engaged patients in therapeutic activities to promote social skills and emotional regulation.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Counseled and mentored clients on substance use and life choices.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Customer Service Representative
FW Citilink
Ft Wayne, IN
09.2006 - 11.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new employees on customer service protocols and system usage.
- Streamlined complaint resolution processes to enhance customer satisfaction rates.
- Implemented feedback mechanisms to gather customer insights for service improvements.
- Led team initiatives to improve response times and service efficiency.
- Fostered relationships with customers, ensuring retention through personalized service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - College Prep
Elmhurst High School
Ft. Wayne, IN06.1996
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Positive reinforcement
- Social skills development
- Behavioral management
- Crisis management and prevention
- Activities of daily living ADL assistance
Timeline
Behavior Technician
Parkview Health
02.2019 - 02.2026
Customer Service Representative
FW Citilink
09.2006 - 11.2018
High School Diploma - College Prep
Elmhurst High School