Dawn Williams
Harford County,MD
Summary
Property Manager with extensive experience overseeing residential operations and enhancing resident relations. Proven track record in ensuring compliance and promoting community engagement, resulting in improved operational efficiency. Committed to leveraging diverse real estate knowledge to foster growth and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Enterprise Residential
Abingdon, Maryland
04.2025 - Current
- Oversaw daily operations of residential properties, ensuring compliance with company policies.
- Managed resident relations, addressing concerns and promoting community engagement initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated maintenance requests and vendor services for property upkeep and efficiency.
- Maintained up-to-date knowledge of company products and services.
- Produced thorough, accurate and timely reports of project activities.
Property Manager
South Vale Group / Trigild Services
Baltimore, MD
04.2017 - 01.2025
- Managed collection of monthly assessments, rent, deposits, and payments to ensure timely revenue flow.
- Inspected properties regularly to identify deficiencies and schedule necessary repairs.
- Coordinated with maintenance staff and contractors to expedite unit turnovers after move-outs.
- Gathered and reviewed bids for repairs, renovations, and general maintenance.
- Issued non-payment notices to delinquent tenants per lease, county, and state regulations.
- Supported resident complaint resolution and fast-tracked maintenance requests.
- Built strong working relationships with owners and tenants to reduce issues for both parties.
Education
Real Estate
Real Estate Express
Baltimore, MD06-2022
High School Diploma -
National Home Studies
Baltimore, MD08-1995
Skills
- Lease management
- Rent collection enforcement
- Regulatory compliance
- Yardi software utilization
- Document review
- Income verification
- Generated financial reports
- Resident support
- Resident relations
- Conducted staff training
- Application processing
- Rental pricing strategy
References
Reference Available upon request.
Timeline
Assistant Manager
Enterprise Residential
04.2025 - Current
Property Manager
South Vale Group / Trigild Services
04.2017 - 01.2025
Real Estate
Real Estate Express
High School Diploma -
National Home Studies