Mychal Bass
Houston
Summary
Dedicated professional with a strong track record in multifamily leasing and marketing. Expertise in driving occupancy through strategic leasing initiatives, delivering impactful property tours, and enhancing resident satisfaction through exceptional service. Committed to fostering positive community relationships and consistently achieving performance targets.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Exponential Property Group
Houston
03.2026 - Current
- Serve as Assistant Manager for Voyager at Space Center Apartments, overseeing daily operations within a high-traffic residential community
- Support property management functions including leasing operations, resident relations, renewals, and occupancy performance
- Assist in driving leasing strategy through lead management, property tours, and consistent follow-up to maintain strong occupancy levels
- Handle resident concerns and service requests with prompt communication and resolution-focused solutions
- Partner with the Property Manager and maintenance team to ensure efficient operations and a positive resident experience
- Support rent collection efforts, lease compliance, and move-in/move-out processes in alignment with company policies
- Contribute to community engagement and retention initiatives to enhance resident satisfaction and long-term retention
- Maintain accurate records and ensure compliance with Exponential Property Management standards and procedures
- Coordinated property management tasks to enhance operational efficiency and support daily operations.
- Assisted in developing targeted marketing strategies for property listings to attract prospective residents.
- Managed tenant relations to foster satisfaction and improve retention rates.
Leasing Consultant
SYNC Residential
05.2023 - 06.2025
- Serve as a key leasing professional for SYNC CityCentre, a premier Class A++ luxury community.
- Support and maintain high occupancy through strategic follow-up, top-tier tours, and relationship-driven leasing techniques.
- Consistently meet and exceed monthly leasing and renewal goals while maintaining exceptional resident satisfaction.
- Supported SYNC CityCentre in earning multiple top honors at the 2024 SYNC Summit, including Property of the Year and Highest Occupancy Award.
- Facilitated resident retention through event planning, community engagement, and personalized follow-up.
- Acted as a liaison between residents and management, delivering prompt, empathetic service solutions.
- SYNC CityCentre, a premier Class A++ luxury community
Marketing Manager
Asset Living
02.2020 - 10.2022
- Managed marketing and leasing for three multifamily communities with 470 apartment homes, enhancing occupancy rates.
- Developed and implemented innovative marketing campaigns, resulting in increased traffic and higher conversion rates.
- Achieved 70%+ renewal rates with 10–15% rent increases through relationship-based selling.
- Led a team of 4–5 leasing consultants, providing training, mentorship, and performance coaching.
- Coordinated 2–4 resident events monthly, fostering community engagement and improving guest satisfaction.
- Conducted on-site and virtual sales training to elevate team performance.
Resident Services Coordinator
LURIN
02.2019 - 08.2019
- Managed services for 500+ unit community, ensuring exceptional customer service and resident satisfaction.
- Facilitated lease renewals and retention initiatives with Community Director to enhance resident loyalty.
- Resolved resident issues promptly to maintain trust and foster positive community relations.
- Organized frequent resident events to enhance community engagement.
Leasing Consultant
Harbor Group Management
05.2013 - 01.2018
- Exceeded leasing and renewal goals consistently, contributing to sustained high satisfaction scores among residents.
- Managed leasing and resident relations for three multifamily communities with 400+ units, enhancing resident engagement and satisfaction.
- Delivered property tours and presentations that translated features into clear benefits for prospects.
- Resolved resident issues promptly and professionally, strengthening long-term loyalty and community reputation.
Education
Bachelor of Arts - Government
The University of Texas at Austin
Austin, TXDiploma -
Crosby High School
Crosby, TXSkills
- Lease management
- Rent collection
- Resident relations
- Customer engagement
- Retention strategies
- Relationship building
- Event planning
- Event coordination
- Community outreach
- Priority management
- Multitasking
- Quick adaptability
- Problem-solving
- Conflict resolution
- Team leadership
- MS Office proficiency
Accomplishments
Published author of The Wisdom Dannah Left — showcasing storytelling, audience connection, and emotional intelligence.
Timeline
Assistant Manager
Exponential Property Group
03.2026 - Current
Leasing Consultant
SYNC Residential
05.2023 - 06.2025
Marketing Manager
Asset Living
02.2020 - 10.2022
Resident Services Coordinator
LURIN
02.2019 - 08.2019
Leasing Consultant
Harbor Group Management
05.2013 - 01.2018
Bachelor of Arts - Government
The University of Texas at Austin
Diploma -
Crosby High School