Dawn Young
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Verizon Telecommunications
White Plains
01.1997 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries regarding services and billing issues.
- Handled escalated customer complaints with professionalism and empathy.
- Educated customers on product features and service plans available through Verizon.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Resolved technical problems related to telecommunications equipment and connectivity.
- Collaborated with team members to improve customer service processes and procedures.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Lakeland High School
Shrub Oak, NYSkills
- Customer service
- Troubleshooting
- Product knowledge
- CRM software
- Researching
- Conflict resolution
- Data collection
- Documentation
- Task prioritization
- Verbal and written communication
Timeline
Customer Service Representative
Verizon Telecommunications
01.1997 - Current
Lakeland High School