Dawn A. Whittington
Goodyear,AZ
Summary
Experienced clinical and administrative leader with a passion for helping people who help people and developing the next generation of leaders. Develops strategies and policies, Excellent verbal and written communication skills, Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Integrated Care Team Supervisor
Blue Cross Blue Shield Of AZ
09.2023 - Current
- Direct activities to ensure NCQA, Medicare, Medicaid and URAC compliance
- Creation of employee training program and materials
- Drive interventions to improve health outcomes for approximately 250,000 members
- Utilization of change management concepts to improve morale, engagement and productivity of remote clinicians and support staff.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
Senior Director Clinical Integration
Community Bridges
04.2015 - 09.2023
- Provided leadership development and mentorship to multiple staff, resulting in licensure and/or promotions
- Applied PDSA process to exceed hospitalization follow up metrics by 8%
- Built multi-disciplinary internship program
- Design, implementation, and oversight of telehealth programs
- Led creation of clinic based and remote specific Care Teams.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
Clinical Director
Southwest Network
01.2014 - 03.2015
- Implementation of Transition Age Youth program
- Drove utilization of evidence based therapeutic concepts
- Conduct chart reviews to ensure clinical quality and compliance
- Provided leadership, clinical oversight and consultation to staff working with families and youth.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
Clinical Director
Florence Crittenton
04.2011 - 01.2014
- Led executive leadership in development of agency strategic plan
- Increased capacity utilization by 17%
- Orchestrated redesign of new hire on-boarding
- Clinical direction of licensed and support staff serving adolescent females.
Director of Youth & Family Services
Valle del Sol
06.2008 - 03.2011
- Responsible for clinical and administrative activities of department wide initiatives
- Develop and update policies to maintain CARF accreditation
- Led project team to design and implementation of Substance Abuse Intensive Outpatient Program.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Education
Master's Degree - Clinical Psychology
Eastern Illinois University
Charleston, ILBachelor's Degree - Psychology and Social Work
Olivet Nazarene University
Kankakee, ILSkills
- Non-profit Administration
- Clinical Supervision
- Collaborative Problem Solving
- Cultural Transformation
- Cross-functional Leadership
- Strategic Planning
- Performance Improvement
- Change Management
Accomplishments
- Secured over $5 million in funding through exceeding performance based incentives
- Built multi-disciplinary Clinical Internship Program
Certification
- Six Sigma White Belt, The Council for Six Sigma Certification (CSSC)
- Licensed Professional Counselor, Arizona Board of Behavioral Health Examiners, LPC-15016, 04/2014, 01/2025
- Licensed Professional Clinical Counselor, Illinois Department of Financial and Professional Regulation, 180004235, 06/2001, 03/2025
Timeline
Integrated Care Team Supervisor
Blue Cross Blue Shield Of AZ
09.2023 - Current
Senior Director Clinical Integration
Community Bridges
04.2015 - 09.2023
Clinical Director
Southwest Network
01.2014 - 03.2015
Clinical Director
Florence Crittenton
04.2011 - 01.2014
Director of Youth & Family Services
Valle del Sol
06.2008 - 03.2011
Master's Degree - Clinical Psychology
Eastern Illinois University
Bachelor's Degree - Psychology and Social Work
Olivet Nazarene University
- Six Sigma White Belt, The Council for Six Sigma Certification (CSSC)
- Licensed Professional Counselor, Arizona Board of Behavioral Health Examiners, LPC-15016, 04/2014, 01/2025
- Licensed Professional Clinical Counselor, Illinois Department of Financial and Professional Regulation, 180004235, 06/2001, 03/2025
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