Dawnalyn Hansen
Beaverton,OR
Summary
Motivated Mortgage Specialist and Administrative Clerk with 25+ years of experience offering office support in Finance industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
18
18
years of professional experience
Work History
Mortgage Closer
First Technology Federal Credit Union
Hillsboro, OR
04.2020 - 07.2023
- Verified that all conditions of the loan were met prior to closing.
- Tracked and reconciled trailing documentation to prepare files for shipping.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed loan applications and supporting documentation for completeness and compliance.
- Ensured accuracy of mortgage calculations including principal balance, interest rate, taxes, insurance and other fees due at closing.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Handled pipeline of active deals in closing stage.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Mortgage Support/Mortgage Closer
Kelly Services/First Tech Federal Credit Union
Hillsboro, OR
01.2020 - 04.2020
- Sent wires request via email hourly
- Updated closing/signing/disbursement dates
- Opened overnight packages to pull Notes and Signature/Name Affidavit
- Scanned Notes and Signature/Name Affidavit into file
- Prepared Notes and Signature/Name Affidavit for Records and Secondary departments
- Provided original loan documents to Funder for review
- Reviewed, prepared and sent loan documents for signing.
Account Administrator
Aerotek Recruiting and Staffing/ Lease Dimension
Portland, OR
05.2019 - 12.2019
- Audited daily work to ensure of signatures, initials, dates
- Posted over 1,000 payments via Citrix Classic program
- Logged in over 1000 checks information onto spreadsheet monthly
- Audited checks with printout for name and amount accuracy prior to depositing
- Deposited automatically and remotely checks to various banks
- Updated customer information and making adjustments to the customer’s account daily
- Balanced Cash Recon daily.
Subordination Underwriter
Wells Fargo Bank
Beaverton, OR
10.2011 - 11.2018
- Underwrote/Processed several Rate & Term, HASP/HARP and manual subordination requests to determine whether to approve or decline
- Contacted Wells Fargo Home Mortgage Processors and Third Party Requestors for additional documentations and/or information such as Settlement Statements, Supplemental Letter to show certain lien on title will be remove, updated 1003 (application) and 1008 (Underwriting Summary), updated title report
- Ability to approve the subordinations within guideline and procedure
- Maintained multiple subordination requests in to ensure an approval in timely manner.
Construction Lending Department - Loan Administrator Assistant
First Horizon Home Loans
Lake Oswego, OR
05.2005 - 10.2009
- Ordered approximately 50 or more inspections per month for construction draw requests
- Checked customers’ signatures on draw request forms by comparing with customers’ application
- Gathered documentation from clients, builders & loan officers such as updated construction insurance policy
- Updated draw request forms with correct dollar amount to match the amount on construction budget, plat map for foundation location
- Verified contractor's license, permits, liability insurance, homeowner’s construction insurance
- Setup files for draw administrators to process draw payment to builders’ and/or customers’ account.
Education
Computer Training and Ethics Study
BUSINESS COMPUTER TRAINING INSTITUTE
Beaverton10-1998
General Clerical
CLACKAMAS COMMUNITY COLLEGE
Oregon City06-1985
Skills
- MS Word
- MS Excel
- MS Outlook
- HE360
- Customer Information View
- Electronic Document Management
- ICMP
- Citrix (LeasePak)
- Encompass
- DNA (First Tech)
- PEGA
- Customer Service
- Goal-Oriented
- Customer Rapport
- Teamwork and Collaboration
- Goal Setting
Awards
- 2021 Employee Select Award
- 2015 Recipient of Service Conference Award
- Excellent Customer Service Award
- Above and Beyond Award
- Productivity Award
- Quality Assurance Award
- Several Recognition Awards
Community Service
- Oregon Food Bank
- Children’s Book Bank
- Donate Blood for Red Cross
- Write Letters/Cards to Military Service Person
Affiliations
I enjoy reading, watching and going to football games. I do arts and crafts like making cards and crafts for holidays for friends and family and I donate them to a non-profit boutique that all proceeds go to Veterans.
Accomplishments
· 2021 Employee Select Award
· 2015 Recipient of Service Conference Award
· Excellent Customer Service Award
· Above and Beyond Award
· Productivity Award
· Quality Assurance Award
· Several Recognition Awards
Timeline
Mortgage Closer
First Technology Federal Credit Union
04.2020 - 07.2023
Mortgage Support/Mortgage Closer
Kelly Services/First Tech Federal Credit Union
01.2020 - 04.2020
Account Administrator
Aerotek Recruiting and Staffing/ Lease Dimension
05.2019 - 12.2019
Subordination Underwriter
Wells Fargo Bank
10.2011 - 11.2018
Construction Lending Department - Loan Administrator Assistant
First Horizon Home Loans
05.2005 - 10.2009
Computer Training and Ethics Study
BUSINESS COMPUTER TRAINING INSTITUTE
General Clerical
CLACKAMAS COMMUNITY COLLEGE
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