Dawnalynn Garcia
4431 South Ong Street, Amarillo,Texas
Summary
Proactive professional with rapid learning capabilities and strong work ethic. Effective communicator committed to achieving team success and meeting organizational goals. Demonstrated ability to enhance customer satisfaction through exceptional service delivery. Strong interpersonal skills leveraged to resolve concerns and foster positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
Meridian Insurance and Financial - Allstate
Denver, CO
12.2023 - 01.2025
- Sold automobile, property, and commercial insurance policies through virtual agency.
- Generated new business via cold calling, networking, and referrals.
- Maintained up-to-date knowledge of industry regulations and procedures.
- Advised clients on insurance options to develop customer service skills.
- Built rapport with clients through active listening and timely responses.
- Explained complex insurance details to enhance client understanding.
Property and Casualty Insurance Agent
Matt Moles Allstate Agency
Amarillo, TEXAS
07.2022 - 11.2023
- Delivered exceptional administrative support and customer service in high-paced agency environment.
- Maintained $13,000,000 book of business through proactive engagement and policy management.
- Developed strong client relationships, exceeding service standard goals consistently.
- Implemented strategies to address customer needs and resolve concerns promptly.
- Handled customer inquiries efficiently, ensuring timely resolution of issues.
- Collaborated on client-focused initiatives to surpass aggressive sales goals.
Sales and Service Representative
Glass Doctor
Amarillo, TEXAS
05.2013 - 06.2022
- Achieved record breaking $2 million year through client satisfaction and exceptional service delivery.
- Managed customer accounts to secure repeat business and uphold high satisfaction rates.
- Executed daily operations independently, making informed decisions to enhance efficiency.
- Addressed product-related inquiries on pricing and availability to support customer needs.
- Resolved customer issues promptly using effective problem-solving techniques.
Team Leader, Sales Operations
Payless Shoe Source
Amarillo, TEXAS
08.2009 - 05.2013
- Delivered energetic customer responses in-store and via telephone to address needs.
- Utilized POS system for processing sales, returns, online orders, and gift card activations.
- Reconciled daily sales transactions to ensure accurate revenue logging.
- Oversaw scheduling and workload distribution among sales associates.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
- Coordinated training sessions for staff on product knowledge and sales techniques.
Education
GED - Amarillo, TEXAS
Region 16 Education Center
Amarillo, TEXASSkills
- Customer service and support
- Licensed insurance agent
- Relationship management
- Customer engagement strategies
- Needs assessment
- Retention strategies
- Team collaboration
- Adaptability
Certification
- Licensed General Lines Agent - Property & Casualty Insurance in Texas
- Licensed General Lines Agent - Property & Casualty Insurance in Colorado
References
Available upon request
Timeline
Licensed Insurance Sales Agent
Meridian Insurance and Financial - Allstate
12.2023 - 01.2025
Property and Casualty Insurance Agent
Matt Moles Allstate Agency
07.2022 - 11.2023
Sales and Service Representative
Glass Doctor
05.2013 - 06.2022
Team Leader, Sales Operations
Payless Shoe Source
08.2009 - 05.2013
GED - Amarillo, TEXAS
Region 16 Education Center
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