Dawnelle St. George
Kennewick,WA
Summary
Dynamic Bar Manager with a proven track record at Longbranch Bar & Grill, excelling in shift management and exceptional customer service. Spearheaded initiatives to enhance safety, cleanliness, and customer satisfaction, significantly improving operational efficiency. Skilled in inventory management and mentoring, adept at fostering a positive and professional environment to maximize loyalty and operational standards.
Overview
16
16
years of professional experience
Work History
Drink and Server Specialist
Sports Page Bar & Grill
Kennewick, WA
02.2023 - 01.2025
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bar Manager
Longbranch Bar & Grill
Kennewick, WA
09.2008 - 07.2022
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
GED -
Columbia Basin College
Pasco, WA04-2011
Skills
- Shift management
- Task prioritization
- Point of sale operation
- Inventory management
- Hospitality service expertise
- Positive and professional
- Cleanliness standards
- Exceptional customer service
Timeline
Drink and Server Specialist
Sports Page Bar & Grill
02.2023 - 01.2025
Bar Manager
Longbranch Bar & Grill
09.2008 - 07.2022
GED -
Columbia Basin College
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