DAWNISHA NORRIS
New Orleans,LA
Summary
Professional with deep expertise in housekeeping management. Skilled in maintaining high standards of cleanliness, organization, and safety. Strong focus on team collaboration, flexibility, and delivering results. Excellent leadership abilities, attention to detail, and problem-solving skills ensure reliable and efficient work environment.
Overview
21
21
years of professional experience
Work History
Housekeeping Manager
Roami
New Orleans, LA
04.2023 - Current
- Led housekeeping teams in maintaining cleanliness and operational efficiency across multiple properties.
- Implemented training programs to enhance staff performance and guest satisfaction levels.
- Developed cleaning protocols that improved service consistency and compliance with health standards.
- Streamlined inventory management processes for cleaning supplies, reducing waste and costs.
- Coordinated scheduling to optimize workforce allocation during peak occupancy periods.
- Conducted regular inspections to ensure adherence to quality standards and address issues promptly.
- Analyzed guest feedback to identify areas for improvement, enhancing overall guest experience ratings.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained required records of work hours, budgets and payrolls.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeping Dispatcher
Sheraton Hotel New Orleans
New Orleans, LA
09.2011 - 11.2020
- Collaborated with front office and maintenance staff to address and mitigate improvement issues.
- Answered phones, responded to employee and guest inquiries and transferred calls to appropriate stall member.
- Read and review emails daily.
- Distribute duties for all room attendants and house attendants
Room Attendant
Hyatt Place Hotel
Memphis, TN
02.2008 - 06.2011
- Employed deep cleaning techniques for areas in need of additional sanitation.
- Replenished each guest room necessary supplies, including water glasses, toiletries and paper products.
- Managed linen cart by keeping it neat and clean.
Catering Associate
Morrison Healthcare Food Service
Memphis, TN
11.2006 - 01.2008
- Maintained cleanliness and organization ok kitchen stations and storage areas.
- Served specific meals to patients with special dietary needs.
- Kept customer and food preparation areas clean and we'll organized for maximum efficiency.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Room Attendant
DoubleTree by Hilton
Memphis, TN
02.2006 - 11.2006
- Replenished each guest room with necessary supplies.
- Deep cleaned rooms in need of additional sanitizing.
- Managing the cleanliness of the cart.
Education
High school diploma - undefined
George Washington Carver High School
New Orleans, LA05-1990
Skills
Achieved over ten years of proficiency in computer literacy
Elevated computer skills across teams for six years
Maximized Microsoft Outlook effectiveness for four years
Improved food service experiences over two years
Enhanced customer satisfaction through five years of service
Delivered exceptional hospitality experiences for over ten years
Optimized payroll functionality for accuracy
Increased efficiency in supply inventory management
Improved staff scheduling effectiveness
Enhanced task assignment processes to achieve team goals
Timeline
Housekeeping Manager
Roami
04.2023 - Current
Housekeeping Dispatcher
Sheraton Hotel New Orleans
09.2011 - 11.2020
Room Attendant
Hyatt Place Hotel
02.2008 - 06.2011
Catering Associate
Morrison Healthcare Food Service
11.2006 - 01.2008
Room Attendant
DoubleTree by Hilton
02.2006 - 11.2006
High school diploma - undefined
George Washington Carver High School