Dawn M. Utley

• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Contributed to increased sales revenue by offering appropriate product recommendations based on customer requirements.
• Achieved high levels of client satisfaction through attention to detail when processing transactions or making account adjustments.
• Streamlined communication between customers and internal departments for efficient problem resolution.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Collaborated with team members to share best practices and ensure consistent delivery of exceptional service.
• Developed rapport with customers through active listening, understanding their needs, and providing tailored solutions.

Responded to a high volume of inbound and outbound calls as a customer service representative for consumer and business card fraud.

Provided professional, personalized service to customers.

Provided prompt, accurate, courteous customer service to employees regarding HR policies, benefits, time keeping systems, and payroll information in a confidential manner.